At a Glance
- Tasks: Redesign claims handling processes and lead a team to improve efficiency using AI.
- Company: Join a VC-backed tech company revolutionising the insurance claims industry.
- Benefits: Competitive salary up to £150,000, equity, and attractive benefits package.
- Other info: Be part of a dynamic startup with aggressive growth plans and career advancement opportunities.
- Why this job: Make a real impact in transforming how claims are processed across various products.
- Qualifications: 6+ years of claims experience and strong leadership skills required.
The predicted salary is between 150000 - 150000 £ per year.
Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims. Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.
As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today.
Roles & Responsibilities:
- Redesign workflows, escalation structures, QA systems, and claims governance
- Identify operational bottlenecks and eliminate unnecessary complexity
- Partner with product and engineering teams to automate and improve workflows using AI
- Define claims handling standards across auto, property, liability, travel, renters, and other products
- Own governance for complex, high-risk, litigated, or precedent-setting claims
- Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers
- Raise the technical bar across the organization
- Create coaching systems, calibration frameworks, and technical training
- Act as the senior claims expert in customer and partner meetings
- Support launches, audits, escalations, and strategic insurer discussions
Person Specification:
- 6+ years of claims experience
- Deep technical claims expertise across auto, property, and liability
- Experience working in a startup or a scale up is advantageous
- Previously managed Team Leads and Claims Managers
- Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
- Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes
This is a full time Permanent position offering an annual salary of up to £150,000 + 15% + Equity as well as very attractive company benefits.
Head of Claims employer: Advancing People Limited
Join a dynamic VC-backed tech company at the forefront of revolutionising claims processing through AI. As an employer, we offer a collaborative work culture that fosters innovation and personal growth, with opportunities to lead and shape the future of claims handling. Our competitive salary package, equity options, and commitment to employee development make us an exceptional choice for ambitious professionals seeking meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they use AI in claims processing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Claims. Highlight your achievements in redesigning workflows and managing teams, as these are key to impressing the hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Claims
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Claims. Highlight your experience in claims management, especially in areas like fraud prevention and litigation handling. We want to see how your background aligns with our ambitious goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about revolutionising the claims process. Share specific examples of how you've tackled operational bottlenecks or improved workflows in the past. We love a good story!
Showcase Your Technical Skills:Since we're all about using AI to enhance claims processing, make sure to highlight any technical skills or experiences you have with automation and data analysis. We’re looking for someone who can partner with our product and engineering teams effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Advancing People Limited
✨Know Your Claims Inside Out
Make sure you brush up on your claims knowledge, especially in auto, property, and liability. Be ready to discuss specific examples of how you've tackled complex claims or improved workflows in your previous roles.
✨Showcase Your Leadership Skills
As a Head of Claims, you'll need to demonstrate your ability to lead and develop teams. Prepare to share experiences where you've successfully managed Team Leads or Claims Managers, and how you've raised the technical bar in your previous positions.
✨Emphasise Your Tech Savvy
Since this role involves working with AI to enhance claims processing, be prepared to discuss any tech tools or systems you've used. Highlight your experience in automating workflows and how you've partnered with product and engineering teams in the past.
✨Understand the Bigger Picture
This position requires a strategic mindset. Be ready to talk about how you would redesign claims handling across various products and regions. Think about operational bottlenecks you've identified before and how you would eliminate unnecessary complexity in the claims lifecycle.
