Customer Service Team Leader - Italian or Spanish speaking
Advancing People Multilingual are now recruiting for an Italian or Spanish Speaking Customer Service Team Leader on a hybrid basis for a leading International company - 2 days per week in Nottingham.
As an Italian or Spanish Speaking Customer Service Team Leader you will be managing the activities of the Customer Service team to ensure the highest levels of customer service are attained and sales order book conversion is maximised, while consistently achieving departmental and company KPIs.
The Role:
This person will implement, manage and drive improvement to customer service procedures & policies. They will supervise, coach and mentor members of their Customer Service team and develop strong relationships with key and strategic customers. Within the Customer Service team and cross functionally, they will lead and develop continuous improvement initiatives to enhance the customer experience and sales order book conversion, as well as establishing internal and external Service Level Agreements and appropriate performance metrics.
More Detail:
- Order Book Management: Work with all internal (credit control, sales managers, warehouses etc.) and external stakeholders to ensure the order book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible within the correct timeframes
- Customer Relationship Management: Actively develop good working relationships with Key account contacts to ensure positive ongoing partnerships
- All Aspects of Staff Management: Day to day operational management of the Customer Service Team to ensure the Customer Experience is of the best standard possible. Ensure ongoing high morale, engagement and commitment within the team
- Reporting: Compiles, collates and reviews a wide range of reports and feedback on a regular basis and uses this information as the basis for strategic review of both current statuses and long term improvement
The Person:
- Fluent in Spanish or Italian
- Excellent verbal and written communication skills
- Proficient in Microsoft Applications, especially Microsoft Excel
- Ability to multi-task in a fast paced environment
- Excellent problem solving abilities
- Diplomacy and ability to manage conflicts
- Able to direct and motivate a team
- Strong influencing and negotiating skills
- Training, coaching, influencing & people development skills
- Assign and oversee daily Customer Services activities and projects
- Oversee the training of all new hires within the Customer Services team
- Manage Customer queries, issues or escalations with tact, empathy and professionalism
- Ability to appraise Customer Service team and implement and manage Customer Service staff performance plans
- Previous experience in hands on management of a Customer Services team and/or Customer Experience team.
- Experience in developing Customer Service team members
- Experience of managing and delivering to SLAs
This is a permanent offering an annual salary of £32,000 + attractive company benefits and genuine career progression.
Full training and support is provided with this role.
The role offers flexibility to work from home / remote working.
2 days office based in Nottingham City Centre, 3 days remote each week.
If you are a fluent in Italian or Spanish speaker, with the ability to commute to Nottingham - APPLY NOW for a swift interview!!!
Advancing People Multilingual - The Recruitment Specialist
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Service Team Leader - Italian or Spanish in Nottingham employer: Advancing People Careers
Join a leading Spanish-based IT consultancy in Grimsby, where you will thrive in a corporate environment that values hands-on technical support and collaboration. With a strong focus on employee growth, you will benefit from excellent training opportunities and a supportive work culture that encourages innovation and teamwork. Enjoy competitive salaries and comprehensive benefits while making a meaningful impact in the IT support landscape.
