At a Glance
- Tasks: Support German-speaking customers with after-sales queries and ensure exceptional service.
- Company: Join a rapidly growing international distributor known for premium products.
- Benefits: Competitive salary of £30,000 plus a 13% bonus and career growth opportunities.
- Other info: Full-time permanent role with a focus on problem-solving and relationship building.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Fluency in German and previous customer service experience required.
The predicted salary is between 31500 - 38500 £ per year.
Advancing People Multilingual is recruiting for a German Speaking Sales Support Advisor on behalf of an established and rapidly growing international distributor, specialising in premium products, based in Chesterfield, Derbyshire. This is a fantastic opportunity for a customer-focused individual who enjoys solving problems, building relationships and delivering an exceptional customer experience.
The Role
Working as part of a growing Customer Service team, you will support German speaking trade and retail customers, ensuring queries are handled efficiently and customers receive outstanding service throughout their after-sales journey.
Key Responsibilities:
- Provide after-sales support to German & English-speaking customers via telephone, email and messaging.
- Manage warranty claims, spare parts requests and aftercare enquiries from initial contact through to resolution.
- Liaise with internal technical and logistics teams to resolve product and delivery issues.
- Support communication between German speaking customers and internal departments, including translation where required.
- Maintain accurate customer records and ensure all cases are followed up promptly.
- Identify recurring customer issues and contribute ideas to improve service and processes.
About You
- Fluency in German.
- Previous experience in customer service, after-sales support or a similar customer-facing role.
- Excellent communication and problem-solving skills.
- A proactive, organised approach with the ability to take ownership of customer enquiries.
- A genuine commitment to delivering excellent customer service.
- Experience in a technical support, manufacturing or product-based environment, along with familiarity with CRM or case management systems is desirable but not essential.
This is a full-time permanent position offering a basic salary of £30,000 + 13% Bonus.
Sales Support Advisor - German Speaking in Chesterfield employer: Advancing People Careers
Join a leading Spanish-based IT consultancy in Grimsby, where you will thrive in a corporate environment that values hands-on technical support and collaboration. With a strong focus on employee growth, you will benefit from excellent training opportunities and a supportive work culture that encourages innovation and teamwork. Enjoy competitive salaries and comprehensive benefits while making a meaningful impact in the IT support landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor - German Speaking in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advancing People Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advancing People Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Advisor - German Speaking in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advancing People Careers:Your cover letter is your chance to shine! Tell us why you want to work at Advancing People Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advancing People Careers!
How to prepare for a job interview at Advancing People Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
