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For Companies At a Glance
- Tasks: Join our team to provide top-notch IT support and hardware solutions.
- Company: Fast-growing Managed Service Provider in Bradford with a collaborative culture.
- Benefits: Competitive salary, pension scheme, and supportive training environment.
- Why this job: Be part of an award-winning team and work with diverse technologies.
- Qualifications: 3+ years in IT support, strong communication skills, and hardware expertise.
- Other info: Opportunity for career growth and involvement in exciting client projects.
The predicted salary is between 30000 - 42000 £ per year.
IT Hardware & Helpdesk Operations Engineer
Advancery is a fast growing Managed Service Provider in Bradford. Our teamwork and drive have propelled us to the forefront of the IT services stage in Yorkshire. We provide Managed IT Services, telecoms and cloud solutions to SME and mid‑market clients. Multiple times a Northern Tech 100 Company finalist of the European MSP Awards and part of the Digital Enterprise top 100.
What we’re looking for
We need an IT Hardware / Helpdesk Operations Engineer to join our support team on a permanent basis. You will be part of an expanding team providing IT Support to our client base, confident talking to and dealing with customers and building strong stakeholder relationships.
Key Responsibilities
- Hardware break‑fix and deployment: install, configure and deploy end‑user, server, network and mobile devices; build and image machines; set up and troubleshoot printers and peripherals; maintain asset tracking documentation.
- Network monitoring & alert management: monitor customer networks and infrastructure; respond to alerts related to uptime, performance, backup or security issues; log and investigate events; work closely with second and third line engineers.
- Helpdesk support (Level 1): provide first‑line technical support via phone, ticketing system and remote access tools; diagnose and resolve basic hardware, software, VoIP and network issues; install, configure and deploy desktops, laptops and network/server hardware; log and track incidents; support Microsoft 365, Windows OS, printers and general desktop software; assist users with password resets, account setups and connectivity problems; maintain accurate records of tickets, hardware and deployments; collaborate with senior engineers for escalations.
Qualifications & Experience
- 3+ years’ experience in an IT support role, ideally within a managed service provider (MSP) or IT service provider environment.
- Extensive IT Hardware break‑fix and deployment experience.
- Exceptional time management skills and the ability to alert key stakeholders if something might slip or may not be achievable.
- Confident in providing technical support through multiple communication channels including phone, email and ticketing systems.
- Good understanding of Windows desktop/server environments and standard support tools.
- Expert in troubleshooting hardware and deploying desktops, laptops and peripherals.
- Solid foundation in basic networking concepts (IP, DNS, DHCP).
- Excellent communication and customer service skills in both written and verbal forms.
- Experience with Microsoft 365 / Azure AD administration.
- Full UK driving licence for potential on‑site client work.
Desirable (but not essential)
- Familiarity with ticketing systems like Halo PSA, ConnectWise, Intercom or similar.
- Experience with RMM or network monitoring platforms.
- Microsoft / CompTIA appropriate certifications.
- ITIL v3 or newer.
- Experience in project management.
What You’ll Get
- Competitive salary and pension scheme.
- Supportive environment for training and skill development.
- Friendly, collaborative company culture.
- Involvement in a wide range of client environments and technologies.
- Company laptop, tools and equipment provided.
Contact
workforus@advancery.com
Recruitment
Advancery Limited
19 Victoria Mews
Cottingley Business Park
Bingley
BD16 1PY
Check out our website. www.advancery.com
Advancery Limited – Award winning and rapidly growing Managed IT Services Provider
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IT Hardware & Helpdesk Operations Engineer employer: Advancery Limited
Contact Detail:
Advancery Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hardware & Helpdesk Operations Engineer
✨Tip Number 1
Get your networking game on! Reach out to current employees at Advancery on LinkedIn or other platforms. A friendly chat can give you insider info and might just help you get a foot in the door.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled, especially those related to hardware and helpdesk support.
✨Tip Number 3
Be ready for scenario questions! Prepare to discuss how you'd handle specific IT issues or customer interactions. This shows you're not just book-smart but also practical and customer-focused.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Advancery team.
We think you need these skills to ace IT Hardware & Helpdesk Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Hardware & Helpdesk Operations Engineer role. Highlight your relevant experience, especially in hardware break-fix and helpdesk support, so we can see how you fit into our team.
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your experience with Windows environments, troubleshooting, and any ticketing systems you've used. We love seeing candidates who are confident in their abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our growing team. Keep it friendly and professional, just like us!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and makes sure your application gets the attention it deserves!
How to prepare for a job interview at Advancery Limited
✨Know Your Tech Inside Out
Make sure you brush up on your IT hardware knowledge, especially around break-fix and deployment processes. Be ready to discuss your experience with installing, configuring, and troubleshooting devices, as well as any specific tools or systems you've used in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your communication skills and how you've successfully resolved issues for clients. Think about times when you turned a frustrated customer into a satisfied one!
✨Familiarise Yourself with Their Environment
Research Advancery’s services and client base. Understanding their focus on SME and mid-market clients will help you tailor your responses and show that you're genuinely interested in the company and its mission.
✨Prepare for Technical Questions
Expect to be quizzed on basic networking concepts and troubleshooting scenarios. Brush up on IP, DNS, and DHCP, and be ready to explain how you would approach common technical issues. Practising these scenarios can give you the confidence to tackle any question thrown your way.