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For Companies At a Glance
- Tasks: Assist customers with queries, process payments, and build strong relationships.
- Company: Join TSYS Managed Services in a vibrant Milton Keynes team.
- Benefits: Competitive salary, flexible shifts, and opportunities for growth.
- Why this job: Make a difference by providing outstanding customer service every day.
- Qualifications: 6 months of customer support experience and a passion for helping others.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
The predicted salary is between 21091 - 21091 £ per year.
TSYS Managed Services are looking for Customer Service Advisors to help in our Milton Keynes (MK7) location. As a customer service advisor, you will have a passion for helping customers and get positive buzz from providing outstanding service. The role requires working 40 hours a week across various shift patterns between 6am–11pm or 7am–8pm, Monday–Sunday, with a yearly salary of £21,091.
What you'll do:
- Take inbound calls to assist customers with a number of different queries.
- Process card payments.
- Build and maintain customer relationships.
- Handle complaints, including resolving and logging them and escalating to the appropriate teams where necessary.
- Keep up to date with policy changes through the use of internal systems and training.
- Raise and communicate potential problems with management and the appropriate teams.
Qualifications:
- Prior customer support experience within a customer‑focused role (contact centre or face‑to‑face) of at least 6 months.
- Passionate about customer services and have a can‑do enthusiastic work ethic.
- Excellent listening skills.
- Polite and clear verbal communication skills.
- Good IT and computer skills.
- Bonus points: Experience in working towards and achieving individual and team targets.
- Knowledge of financial services and/or credit card services.
- Contact centre experience.
Customer Service Representative in Milton Keynes employer: AdvancedMD
Contact Detail:
AdvancedMD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TSYS Managed Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the interview. Plus, it’ll sharpen those listening and communication skills!
✨Tip Number 3
Show off your passion! When discussing your previous experience, highlight specific examples where you went above and beyond for customers. This will demonstrate your enthusiasm for customer service and your ability to build strong relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Representative in Milton Keynes
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in previous roles. This will show us that you truly care about providing outstanding service.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight relevant experience, especially any contact centre or face-to-face support roles you've had. We want to see how your skills match what we're looking for!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we expect with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at AdvancedMD
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with TSYS Managed Services and their customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Passion
Since this role is all about helping customers, be ready to share examples of how you've gone above and beyond in previous customer service roles. Highlight your enthusiasm for providing outstanding service and how it positively impacts customer relationships.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re fully present. This will reflect your ability to handle customer queries effectively.
✨Be Ready for Scenarios
Prepare for situational questions where you might need to resolve a complaint or handle a difficult customer. Think of specific examples from your past experience that showcase your problem-solving skills and ability to stay calm under pressure.