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For Companies At a Glance
- Tasks: Support sales teams by managing queries and driving performance during absences.
- Company: Global Payments empowers millions with innovative payment solutions worldwide.
- Benefits: Enjoy company incentives, fun events, and genuine growth opportunities.
- Why this job: Join a dynamic team and make an impact in the payments technology landscape.
- Qualifications: 1+ year in customer service/sales; strong communication and negotiation skills required.
- Other info: Flexible working environment with a focus on teamwork and success.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Sales Coordinators core purpose is to provide sales support to both our Field Sales Team and Telemarketing Team. Main duties will include answering queries from staff and customers, providing support for the Telemarketing Team Manager, and help drive the team performance during manager holidays or when away from the sales floor. The candidate will be positive, approachable and confident to deal with escalations from staff and customers. Time management and organisational skills are essential, good knowledge of Microsoft Excel and Nav are preferred but not essential.
This is a position that offers great benefits:
- Company incentives, events and rewards
- Fun and engaging environment
- Reward & Recognition
- Genuine opportunities to learn and grow
Primary responsibilities
- Be available for queries with diary, travel appointment queries etc. / re-arrange appointments that are not geographically possible within given time slot.
- Be available for customer calls/emails with the aim of preventing appointment cancellations, or re-arranging where required.
- Act as the central contact point for customer contact via e-mail and phone.
- Ownership of liaising with team members to obtain all outstanding appointment results.
- Update the dialler and allocate all follow up calls to the team once results have been obtained.
- Allocate and manage the lead allocator to ensure warm leads are allocated correctly and actioned by the team as quickly as possible.
- Build strong working relationship and trust with both office and field-based sales team – to work towards the common goal of overachieving on sales targets.
- Supporting other sales regions / coordinators during holiday periods.
- High level of verbal and written communication skills
- PC Literacy with knowledge of MS Office Applications
- Proven track record in targeted environment
Previous Experience
- Minimum of 1-year experience in a customer service / sales environment
- Strong negotiation skills
- Outstanding punctuality and attendance record
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Call Centre Sales Coordinator employer: AdvancedMD
Contact Detail:
AdvancedMD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Coordinator
✨Tip Number 1
Familiarise yourself with the payment solutions industry. Understanding the products and services offered by Global Payments will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Call Centre Sales Coordinator, you'll need to convey information clearly and confidently, so consider role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network with current or former employees of Global Payments on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule or plan for managing customer queries and appointments. This will not only demonstrate your time management abilities but also your proactive approach to the role.
We think you need these skills to ace Call Centre Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you supported a team or managed queries, as these are key aspects of the Call Centre Sales Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as time management, organisational skills, and your ability to handle escalations confidently.
Showcase Communication Skills: Since the role requires high-level verbal and written communication skills, consider including examples in your application that demonstrate your ability to communicate effectively with both customers and team members.
Highlight Technical Proficiency: If you have experience with Microsoft Excel or similar software, be sure to mention it. Even if you don't have experience with Nav, showing your willingness to learn new tools can set you apart from other candidates.
How to prepare for a job interview at AdvancedMD
✨Showcase Your Communication Skills
As a Call Centre Sales Coordinator, strong verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and confidently. Practice common interview questions and prepare examples that demonstrate your ability to communicate effectively with both customers and team members.
✨Demonstrate Your Organisational Skills
Time management and organisational skills are essential for this role. Be prepared to discuss how you prioritise tasks and manage your time effectively. You could share specific examples from your previous experience where you successfully handled multiple responsibilities or tight deadlines.
✨Familiarise Yourself with Sales Processes
Understanding the sales process is key for a Sales Coordinator. Research common sales techniques and be ready to discuss how you can support the sales team in achieving their targets. Highlight any relevant experience you have in a targeted environment to show that you can contribute to the team's success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle escalations. Think of past experiences where you resolved customer issues or supported your team during challenging situations. This will help demonstrate your capability to manage conflicts and maintain a positive work environment.
