Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and training to customers, both virtually and face-to-face.
- Company: Join a leading company in life-saving technology with a mission for a safer future.
- Benefits: Competitive salary, career growth, and the chance to make a real impact.
- Other info: Collaborative environment with opportunities to learn and grow.
- Why this job: Be part of a passionate team and help customers solve their challenges.
- Qualifications: Experience in technical support and excellent communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Our team members are passionate, driven and up for a challenge. Advanced Electronics Ltd have been designing and manufacturing life-saving products for 25 years, protecting iconic buildings across the globe and the people within. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company. Halma is a market leader in specialist safety, health and environmental technologies.
The Job
As Technical Support Engineer you'll work with a well-established, experienced team, providing first class technical support and on-hand help for any customer queries. You will:
- be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support
- deliver customer product training in a virtual environment, as well as face-to-face, either from our dedicated training space or at strategic offsite locations to meet the requirements of our customers
- actively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader
- guide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner
- provide advice to key stakeholders on our products and solutions and influence their decision-making process to deliver sustained growth and drive market share
- identify customer pain points and adopt a systematic and methodical approach to addressing those points
- collaborate with product management and QA, offering support as/when required
To Thrive In This Role You Will Have
- an established track record in a technical support/customer service type role with an electrical/digital bias
- excellent communication skills and will demonstrate transparency
- the desire and aptitude to understand our products and the ability to learn new technology
- a willingness to go out of your way to support customers and promote solutions
- an analytical mind and strong problem-solving skills
- the ability to support and inspire confidence in customers and stakeholders
- a collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needs
If you're excited by this opportunity, we'd love to hear from you! Please tell us about yourself by uploading your CV.
Technical Support Engineer employer: Advanced
Contact Detail:
Advanced Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Advanced Electronics Ltd on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd handle customer queries and showcase your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for technology! During interviews, share examples of how you've gone above and beyond to help customers. This will highlight your commitment and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to make a difference in technical support.
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your relevant experience and skills, especially those that align with our focus on customer service and technical expertise. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Advanced Electronics Ltd.
How to prepare for a job interview at Advanced
✨Know Your Stuff
Make sure you have a solid understanding of the products and technologies that Advanced Electronics Ltd offers. Brush up on their features, benefits, and any recent developments in the industry. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Technical Support Engineer, communication is key. Practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, especially in challenging situations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Think of some real-life examples where you've identified pain points and provided effective solutions. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Team Collaboration
Highlight your experience working in teams, especially in cross-functional settings. Be ready to discuss how you've collaborated with sales, marketing, or product management in previous roles. This shows that you understand the importance of teamwork in delivering excellent customer support.