Technical Support Engineer in Newcastle upon Tyne

Advanced Newcastle Upon Tyne, England, United Kingdom

Advanced Electronics Ltd has been designing and manufacturing life‑saving products for 25 years, protecting iconic buildings worldwide. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company, and we’re looking for an experienced Technical Support Engineer to provide first‑class technical support and training for our customers.

The Job

• be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support
• deliver customer product training in a virtual environment, as well as face‑to‑face, either from our dedicated training space or at strategic off‑site locations to meet the requirements of our customers
• actively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader
• guide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner
• provide advice to key stakeholders on our products and solutions and influence their decision‑making process to deliver sustained growth and drive market share
• identify customer pain points and adopt a systematic and methodical approach to addressing those points
• collaborate with product management and QA, offering support as/when required

To Thrive In This Role You Will Have

• an established track record in a technical support/customer service type role with an electrical/digital bias
• excellent communication skills and will demonstrate transparency
• the desire and aptitude to understand our products and the ability to learn new technology
• a willingness to go out of your way to support customers and promote solutions
• an analytical mind and strong problem‑solving skills
• the ability to support and inspire confidence in customers and stakeholders
• a collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needs

If you’re excited about this opportunity, please tell us about yourself by uploading your CV.

Seniority level: Entry level; Employment type: Full‑time; Job function: Information Technology; Industries: Appliances, Electrical, and Electronics Manufacturing.