Learning Operations Manager in Birmingham

Role Introduction OneAdvanced is moving fast — and we mean that literally. We're in the middle of an ambitious upskilling and reskilling agenda, underpinned by AI, that's reshaping how our people learn, grow, and work, and we need a Learning Operations Manager who thrives on pace, rigour, and getting things genuinely done.You'll be joining an award-winning People team — recognised as CIPD People Team of the Year and HR Excellence People Team of the Year — inside a business named among the FT's Best Employers in Europe and one of the UK's most innovative companies. This isn't a team resting on its laurels; it's one that keeps raising the bar, and we're looking for someone who wants to help us raise it further.If you love running apprenticeship strategy with real rigour, making external learning spend work harder, and turning data into decisions — and you want to do it at a company investing seriously in AI capability across its entire workforce — we'd love to hear from you. What You Will Do Lead apprenticeship, internship and graduate strategy, programmes, governance and levy use, ensuring we make the most of every pound invested.Manage our apprenticeship providers end-to-end, overseeing compliance and completion rates.Manage external training requests, approvals and budgets, keeping spend accountable and outcomes visible.Recommend suppliers and evaluate learning outcomes, ensuring every partner and programme earns its place.Own learning reporting, dashboards and performance metrics, giving the business a clear, accurate view of what's working.Support annual planning, forecasting and budget tracking for the wider learning function.Use data to identify capability gaps and opportunities — including where our AI upskilling agenda needs to go next.Act as a trusted operational partner to the People team, bringing structure and consistency to a fast-moving, high-growth environment.#LI-LB1 What You Will Have Proven experience managing apprenticeship strategy, levy use and provider relationships, ideally within a fast-paced, scaling organisation.A strong track record in external learning budget management, supplier evaluation and vendor performance.Confidence building and owning learning reporting, dashboards and metrics, with a sharp eye for data accuracy and timeliness.Experience supporting annual planning, forecasting and budget tracking within an L&D or People function.A genuine curiosity about AI and emerging learning technology, and enthusiasm for helping colleagues build new capability.Strong stakeholder management skills and the commercial instinct to manage contracts and supplier relationships effectively.Excellent organisational skills and comfort managing multiple priorities in a fast-moving, ever-evolving environment.A continuous improvement mindset — always looking for the smarter, simpler, more scalable way of doing things. What We Do For You Wellbeing that means something26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every yearExceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leaveRobust sick pay of up to 13 weeks full pay + 13 weeks half pay24/7 Employee Assistance Programme for confidential supportPrivate medical insurance for everyone, no medical-history exclusionsFinancial benefits that have your backPerformance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structuresIncome protection: up to 75% salary for 5 years if you ever need itGrow your career with usSkillsHub learning platform with leadership pathways, future-manager training, and a huge online libraryAccess to external training and apprenticeshipsMaking a DifferenceMatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the fundingPennies from Heaven donate the pennies from your pay check to help make a difference without lifting a fingerPlus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:ULEV car scheme with 1,000+ modelsDental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.Learn more at Job SummaryRequisition ID: 2026-8781Website Category: People