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For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join BP Retail, a leader in customer service and innovation.
- Benefits: Flexible hours, 25% discount, paid holidays, and wellbeing support.
- Why this job: Be part of a dynamic team and grow your career in retail.
- Qualifications: Passion for customer service; no prior experience needed.
- Other info: Enjoy training, career progression, and a supportive work environment.
Overview
About BP Retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
Position
Customer service assistant
What You Get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods (exclusions apply)
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What We Are Looking For
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\\\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
Your Responsibilities
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\\\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to Apply
Simply click on apply and have an up-to-date CV ready!
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Retail Customer Service Assistant employer: Advanced Web Ventures, LLC
Contact Detail:
Advanced Web Ventures, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Get to know BP Retail! Familiarise yourself with their values and what they stand for. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or resolved an issue. Being able to share these experiences will demonstrate your passion for customer service, which is key for this role.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on job openings.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Make sure your CV highlights your teamwork and customer service skills, as these are crucial for the role.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight any customer service experience, even if it's from a different field. We want to see your passion for helping others shine through.
Tailor Your Cover Letter: Don’t just send a generic cover letter. Take a moment to personalise it for us at BP Retail. Mention why you’re excited about the role and how you can contribute to our team.
Show Your Team Spirit: We love teamwork! In your application, share examples of how you've worked collaboratively in the past. It’ll show us you’re a great fit for our fast-paced environment.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application!
How to prepare for a job interview at Advanced Web Ventures, LLC
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer interactions in the past, even if they're from different contexts.
✨Show Your Team Spirit
Since this role emphasises collaboration, think of times when you've worked well in a team. Be prepared to discuss how you contribute to a positive work environment and support your colleagues, as this will resonate with their values.
✨Familiarise Yourself with BP's Offerings
Take some time to learn about BP's products and services, especially those related to the Wild Bean Café. Being knowledgeable about what they offer will show your enthusiasm for the role and help you answer questions more effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.
