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For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp Retail, a leader in customer service and innovation.
- Benefits: Flexible hours, career progression, discounts, and wellbeing support.
- Why this job: Be part of a dynamic team and make a difference in customer service.
- Qualifications: Passion for customer service; no prior retail experience required.
- Other info: Enjoy training opportunities and a supportive work environment.
About Bp Retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
Customer service assistant – nights
About Bp Retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What You Get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What We Are Looking For
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What You Will Be Responsible For
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply – simply click on apply and have an up-to-date CV ready!
Note: This job description has been refined to improve its clarity and readability while maintaining the original content.
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Retail Customer Service Assistant employer: Advanced Web Ventures, LLC
Contact Detail:
Advanced Web Ventures, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Bp Retail and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Retail Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the job. Plus, it shows you're proactive and serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Make sure your CV is up-to-date and highlights any relevant experience, even if it’s not retail-specific. We want to see your passion for customer service!
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your passion for customer service and teamwork. Highlight any relevant experience, even if it’s not in retail, to show us how you can contribute to our collaborative environment.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express why you want to work with us at Bp Retail and how you align with our values. Keep it friendly and engaging – we love personality!
Showcase Your Skills: Think about the skills that make you a great fit for this role. Whether it's communication, problem-solving, or being proactive, let us know how you’ve used these skills in past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just click on 'apply' and have your up-to-date CV ready. We can’t wait to see your application!
How to prepare for a job interview at Advanced Web Ventures, LLC
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss how you would handle different customer scenarios, as this role is all about meeting customer needs efficiently and effectively.
✨Show Your Team Spirit
Since teamwork is crucial in a fast-paced retail environment, think of examples where you've successfully collaborated with others. Highlight your ability to foster a positive work atmosphere, which aligns with the company's values.
✨Be Prepared for Practical Questions
Expect questions that may require you to demonstrate your problem-solving skills. For instance, how would you manage a busy shift or deal with an unhappy customer? Practising these scenarios can help you feel more confident.
✨Emphasise Your Willingness to Learn
Since previous retail experience isn't a must, focus on your eagerness to learn and adapt. Share any relevant experiences where you've quickly picked up new skills or adapted to changes, showing that you're ready for the training offered.
