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For Companies At a Glance
- Tasks: Serve customers, manage stock, and create a positive shopping experience.
- Company: Join bp, a leading retail brand focused on customer satisfaction.
- Benefits: Flexible hours, career growth, discounts, and wellbeing support.
- Why this job: Be part of a dynamic team and make a difference in customer service.
- Qualifications: Passion for customer service; no prior experience needed.
- Other info: Enjoy training opportunities and a supportive work environment.
About Bp Retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
Customer Service Assistant
What You Get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
What We Are Looking For
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What You Will Be Responsible For
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to Apply
Simply click on apply and have an up-to-date CV ready!
Equal Employment Opportunity Statement
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Retail Customer Service Assistant employer: Advanced Web Ventures, LLC
Contact Detail:
Advanced Web Ventures, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Bp Retail and understand their values and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Retail Customer Service Assistant and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even refer you for the position. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Make sure your CV highlights your passion for customer service and any relevant experience, even if it’s not retail-specific.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retail Customer Service Assistant role. Highlight any customer service experience, even if it's not in retail, and show us how you can bring value to our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and teamwork. Let us know why you want to work with us at bp and how you can contribute to our mission of being the first choice for customers.
Show Your Personality: We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Whether it’s your enthusiasm for working in a fast-paced environment or your commitment to safety, we want to know what makes you tick.
Apply Through Our Website: To make things easy for both of us, apply directly through our website. It’s straightforward and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Advanced Web Ventures, LLC
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled customer interactions in the past, even if they're from different contexts.
✨Show Your Team Spirit
Since this role is all about collaboration, think of times when you've worked well in a team. Be prepared to discuss how you contribute to a positive work environment and support your colleagues, as this will resonate with their values.
✨Familiarise Yourself with bp's Offerings
Take some time to learn about bp's products, services, and any current promotions. This shows your genuine interest in the company and will help you answer questions more effectively during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
