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For Companies At a Glance
- Tasks: Assist customers, serve food and drinks, and manage stock in a fast-paced retail environment.
- Company: Join bp Retail, a leader in customer service and innovation in the retail market.
- Benefits: Enjoy flexible hours, paid holidays, discounts, and wellbeing support like 24/7 online GP access.
- Why this job: Be part of a collaborative team that values safety, inclusivity, and personal growth.
- Qualifications: No prior retail experience needed; just bring your passion for customer service!
- Other info: Open to applicants aged 18+, with training provided to help you succeed.
Overview
Customer service assistant – nights
About bp Retail
We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What You Get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What We Are Looking For
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
What You Will Be Responsible For
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply
Simply click on apply and have an up-to-date CV ready.
You can find out more about bp retail here.
Applicants welcome from 18+
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Customer service
Industries
- Marketing Services
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Retail Customer Service Assistant employer: Advanced Web Ventures, LLC
Contact Detail:
Advanced Web Ventures, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from your past experiences where you successfully worked as part of a team, even if it wasn't in a retail setting.
✨Tip Number 3
Be prepared to discuss how you would handle various customer scenarios. Think about common challenges in retail and how you would address them, demonstrating your problem-solving abilities.
✨Tip Number 4
Research bp's current promotions and loyalty schemes. Being knowledgeable about what they offer can give you an edge in showing your enthusiasm for the role and your readiness to engage customers effectively.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, even if it's not in retail. Emphasise skills like teamwork, communication, and problem-solving that align with the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at bp and how you can contribute to their mission of being the first choice for customers.
Highlight Flexibility: Since this is a part-time position with flexible hours, mention your availability clearly. This shows that you are adaptable and willing to meet the company's scheduling needs.
Show Enthusiasm for Training: Express your eagerness to learn and grow within the role. Mention that you appreciate the training opportunities provided by bp, as this demonstrates your commitment to developing your skills.
How to prepare for a job interview at Advanced Web Ventures, LLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role involves working collaboratively, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a team goal or helped resolve a conflict.
✨Understand bp's Values
Familiarise yourself with bp's beliefs and values before the interview. This will help you align your answers with what the company stands for, showing that you are a good cultural fit for their team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer interactions. Think of examples where you successfully managed difficult situations or provided excellent service under pressure.
