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For Companies At a Glance
- Tasks: Assist customers, manage stock, and maintain a positive store environment.
- Company: Join Advanced Web Ventures, a leader in customer service within the retail sector.
- Benefits: Enjoy flexible hours, paid holidays, and a 25% discount on in-store goods.
- Why this job: Be part of a dynamic team and gain valuable skills in a fast-paced environment.
- Qualifications: No prior experience needed; just bring your passion for customer service!
- Other info: This is a part-time role with opportunities for career progression.
Retail Customer Service Assistant
Advanced Web Ventures, LLC
Contract Details
Fixed term – nights. 6‑week initial duration.
About the role
We want to be the first choice for mobility and convenience customers now and in the future. We are at the heart of customer‑facing roles and at the forefront of an ever‑changing market, supporting our customers with all their needs.
What We Are Looking For
Individuals with a passion for customer service and who are energized by working together as a collaborative team within a fast‑paced retail environment. Previous retail experience is not required as you will receive online and on‑the‑job training to develop the skills and capabilities needed for this role.
What You Will Be Responsible For
- Ensuring safety for yourself, colleagues, and customers in line with company policies and procedures.
- Serving customers and operating the till.
- Preparing and serving beverage and food items from our Wild Bean Café.
- Managing stock – from taking deliveries to replenishing the store and performing stock rotation.
- Proactively supporting the company’s offers, promotions, and loyalty scheme.
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt.
Benefits
Although this is a temporary role, you will be a valued member of the team and will benefit from a competitive pay rate and great benefits.
How To Apply
To apply for this position, log into the applicant portal on bpretailjobs.com, create or log into an existing account, and apply for the role through the “Apply” button at the bottom of each page. Complete your personal details and attach an up‑to‑date CV.
Legal
Applicants welcome from 18+.
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Retail Customer Service Assistant employer: Advanced Web Ventures, LLC
Contact Detail:
Advanced Web Ventures, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Familiarise yourself with bp's values and customer service philosophy. Understanding their commitment to safety and customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Showcase your teamwork skills! Since the role emphasises collaboration, think of examples from past experiences where you successfully worked as part of a team to achieve a common goal.
✨Tip Number 3
Prepare to discuss how you would handle various customer scenarios. Think about how you can demonstrate your problem-solving abilities and your approach to providing excellent customer service.
✨Tip Number 4
Research the specific products and services offered at bp, especially those related to the Wild Bean Café. Being knowledgeable about what you’ll be serving can set you apart from other candidates.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Retail Customer Service Assistant role. Emphasise any customer service experience, teamwork, and adaptability in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working at Advanced Web Ventures. Mention specific qualities that make you a great fit for their team and how you can contribute to their goals.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and teamwork. These are crucial for a customer-facing role and will demonstrate your ability to thrive in a collaborative environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Advanced Web Ventures, LLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not retail-related.
✨Demonstrate Teamwork Skills
Since the role requires collaboration within a fast-paced environment, be prepared to discuss your experiences working in teams. Highlight any specific instances where you contributed to a team's success or helped resolve conflicts.
✨Familiarise Yourself with the Company
Research Advanced Web Ventures and their values, especially their commitment to customer service. Being knowledgeable about the company will show your genuine interest and help you align your answers with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples where you had to deal with difficult customers or manage multiple tasks at once, and be ready to explain your thought process.
