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For Companies At a Glance
- Tasks: Assist customers, manage stock, and maintain a clean store environment.
- Company: Join Advanced Web Ventures, a dynamic team focused on customer service in retail.
- Benefits: Enjoy flexible hours, paid holidays, and discounts on in-store goods.
- Why this job: Gain valuable experience in a fast-paced environment while working collaboratively with others.
- Qualifications: No prior retail experience needed; just bring your passion for customer service!
- Other info: Open to applicants aged 16 and above; training provided.
Overview
Retail Customer Service Assistant role at Advanced Web Ventures, LLC.
About BP Retail: We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever-changing market, supporting our customers with all their needs.
What You Get
- Flexible hours
- Career progression
- Paid holiday
- 25% discount on in store goods *exclusions apply
- Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
- Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
- Shopping and leisure discounts
- Free barista style hot drinks
- Family leave
- Competitive pay rates
- Pension scheme
- Share save scheme
- Find out more about our benefits here
What We Are Looking For
Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don\’t expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.
Your Responsibilities
- Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
- Serving customers efficiently, ensuring their needs are met promptly and effectively
- Fostering a positive and inclusive work environment, in line with bp beliefs
- Preparing and serving food and drink items from our Wild Bean Café
- Taking in deliveries, replenishing stock and stock management tasks
- Being proactive with supporting bp\’s offers, promotions and bp loyalty scheme
- Carrying out cleaning duties in all aspects of the store, facilities, and forecourt
How to apply
Simply click on apply and have an up-to-date CV ready.
You can find out more about bp retail here.
Applicants welcome from 16+
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Marketing Services
- Industries: Marketing Services
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Retail Customer Service Assistant employer: Advanced Web Ventures, LLC
Contact Detail:
Advanced Web Ventures, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or even in everyday situations.
✨Tip Number 2
Familiarise yourself with bp's products and services, especially the Wild Bean Café offerings. This knowledge will not only impress your interviewers but also demonstrate your genuine interest in the role.
✨Tip Number 3
Emphasise your ability to work in a team and adapt to a fast-paced environment. Share any experiences where you successfully collaborated with others to achieve a common goal.
✨Tip Number 4
Be prepared to discuss how you would handle challenging customer interactions. Think of strategies that align with bp's commitment to safety and customer satisfaction, as this will show you're ready for the role.
We think you need these skills to ace Retail Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences related to customer service, teamwork, and fast-paced environments. Even if you lack direct retail experience, emphasise transferable skills from other roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention how you align with the company's values and your enthusiasm for working in a collaborative team.
Highlight Your Availability: Since the position offers flexible hours, clearly state your availability in your application. This shows your willingness to adapt and work according to the needs of the business.
Show Enthusiasm for Training: Express your excitement about the training opportunities provided. Mention your willingness to learn and develop new skills, which is particularly important for an entry-level role.
How to prepare for a job interview at Advanced Web Ventures, LLC
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any relevant experiences, even if they are not from a retail background, that demonstrate your ability to engage with customers and meet their needs.
✨Highlight Teamwork Skills
Since the role involves working collaboratively in a fast-paced environment, be prepared to discuss examples of how you've successfully worked as part of a team. This could include school projects, group activities, or any other collaborative efforts.
✨Demonstrate Proactivity
The job requires being proactive in supporting promotions and managing stock. Think of instances where you took initiative in previous roles or situations, and be ready to share those stories to show your proactive nature.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training opportunities, or the specific responsibilities of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
