At a Glance
- Tasks: Support Xerox products across EMEA, ensuring top-notch customer care and proactive device management.
- Company: Join a leading tech company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential travel and a chance to work in a collaborative environment.
- Why this job: Be the go-to person for tech support and make a real difference in customer experiences.
- Qualifications: Degree in computer science or related field; strong problem-solving and communication skills.
The predicted salary is between 35000 - 45000 € per year.
Focal point for the support of all Xerox products and services across EMEA. Local (Watford HQ) and remote technical support for all TJX locations across EMEA. Ongoing accountability for ensuring customer care and ongoing expectation management of incidents and problems. This role is very much customer facing having regular contact with users at all levels so first impressions are key.
Device Lifecycle Management. Proactive support for all Xerox and non-Xerox devices within the scope of the contract including monitoring device usage and working with Delivery to ensure device life is maximised. Ongoing Solution management and working with Technical Consultants to implement solution change. Working with US counterparts to provide Global ‘follow the sun’ support in the event of a major outage. Working with Delivery to identify new revenue generating opportunities.
Key Responsibilities- Main contact point within Watford HQ for all Xerox services including the co‑ordination of break/fix incidents, consumables management and general print related problem management.
- Maintenance of technical documentation including Equitrac/ControlSuite, Device configuration guides (new/existing), certification expiry/renewal dates.
- All aspects of data security and integrity especially in terms of customer data. Adhering to organisation IT security policies and data privacy standards.
- Remote monitoring and problem resolution for all devices across EMEA. Managing connectivity in relation to all devices in the scope of the contract.
- Co‑ordinating connectivity issues including DHCP updates, IP address management, DNS registration, and SMTP management.
- Provision of basic support for applications such as Tungsten Control Suite and/or legacy Equitrac including license management, certificate management, installation of firmware updates and patches.
- Installation of new or replacement devices and ensure they are fully operational.
- Troubleshooting devices before requesting/coordinating engineer callouts.
- Have a working knowledge of PC and laptop support (Windows and Mac) to support and install print drivers and print queues.
- General plotter support (HP, Canon etc.) including connecting users to existing systems.
- Toner monitoring and replenishment including educating key customer users to be more self‑sufficient.
- Device sustainability – management of Eco boxes.
- Asset change management and decommissioning and disposal of devices to both customer and Xerox standards.
Preferred: Bachelor’s degree or diploma in computer science, information systems, engineering, or related discipline.
Certifications (Desirable)ITIL Foundation or equivalent. Relevant technical certifications (e.g., Microsoft, cloud, or platform‑specific).
Core Skills- Strong analytical and problem‑solving abilities.
- Ability to interpret technical data and translate it into actionable insights.
- Excellent written and verbal communication skills.
- Strong stakeholder management and collaboration skills.
- Experience with systems analysis, troubleshooting, and reporting tools.
- Proficiency in Microsoft Office (Excel, PowerPoint, Visio, etc.).
- Ability to produce technical documentation and diagrams.
- Ability to work effectively within cross‑functional and virtual teams.
- Strong organisational and multitasking skills.
- Results‑oriented with a high level of attention to detail.
- Ability to identify, assess, and communicate risks.
May require occasional travel to client sites. Flexibility to support business needs, including working additional hours where required.
Technical Analyst in Watford employer: Advanced UK, A Xerox Business Solutions Company
At our Watford HQ, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and collaboration. As a Technical Analyst, you will benefit from ongoing training opportunities, a supportive team culture, and the chance to engage with diverse clients across EMEA, all while contributing to innovative solutions in a customer-centric role. Join us to be part of a forward-thinking company that values your contributions and invests in your professional development.
Contact Detail:
Advanced UK, A Xerox Business Solutions Company Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Analyst in Watford
✨Tip Number 1
Get to know the company inside out! Research their products, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common technical questions related to the role. Be ready to demonstrate your problem-solving skills and how you handle customer interactions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Technical Analyst in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Analyst role. Highlight relevant experience and skills that match the job description, especially in customer support and technical troubleshooting.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your communication skills and how you can contribute to our team at StudySmarter.
Showcase Your Technical Skills:Don’t forget to mention any technical certifications or relevant software experience. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website:For the best chance of success, apply directly through our website. It helps us keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to Xerox products and services. Be prepared to discuss troubleshooting methods, device management, and any relevant software like ControlSuite or Equitrac. Showing that you can interpret technical data and translate it into actionable insights will impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role is very customer-facing, it's crucial to demonstrate your ability to manage customer expectations and provide excellent support. Prepare examples of how you've handled difficult situations or resolved issues in the past. First impressions matter, so be friendly and approachable!
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, such as managing connectivity issues or coordinating with IT departments. Think through your problem-solving process and be ready to explain how you would approach these challenges. This will show your analytical skills and ability to work under pressure.
✨Highlight Your Teamwork Experience
This position requires collaboration with various teams, so be ready to discuss your experience working in cross-functional environments. Share specific examples of how you've successfully worked with others to achieve a common goal, especially in a technical context. This will demonstrate your strong stakeholder management skills.
