At a Glance
- Tasks: Deliver top-notch service and repair devices using your electro-mechanical skills.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy competitive pay, health benefits, paid time off, and growth opportunities.
- Other info: Dynamic role with extensive training and a supportive company culture.
- Why this job: Make a real impact by ensuring clients' devices run smoothly and efficiently.
- Qualifications: Electro-mechanical experience and strong time management skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.
Description & Requirements
We’re an industry leader that’s rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.
Primary Responsibilities
- Provide outstanding service to our clients. It is imperative that our customers' devices are working correctly, and that they receive top‑notch service at all times.
- Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2‑4 hours, and keeping parts costs to a minimum.
Skills and Qualifications
- Electro‑mechanical experience including using a multi‑meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and reliability. Our customers are counting on you. If you’re a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver’s license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
Success in the first 60 days
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture.
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Actively and correctly completing service calls independently.
Additional Benefits
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
- Paid time off, plus holidays and personal days.
Technical Service Representative employer: Advanced UK, A Xerox Business Solutions Company
Xerox Holdings Corporation is an exceptional employer that prioritises employee growth and development within a supportive and collaborative culture. As a Technical Service Representative, you will benefit from comprehensive training, competitive medical and wellness packages, and ample opportunities for career advancement, all while being part of a company that has been at the forefront of innovation for over a century. Join us in redefining the workplace experience and enjoy a fulfilling career where your contributions truly matter.
Contact Details:
Advanced UK, A Xerox Business Solutions Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Representative
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Xerox's history and values. Understanding their commitment to innovation and customer service will help you connect your skills to their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your electro-mechanical experience aligns with the job requirements, especially your troubleshooting skills.
✨Tip Number 3
Show off your reliability! During the interview, share examples of how you've managed your time effectively in past roles. Highlight your '10 minutes early is on time' attitude to demonstrate your dependability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Xerox team. Let's get you that job!
We think you need these skills to ace Technical Service Representative
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your electro-mechanical experience in your application. We want to see how your past roles, whether as a technician or mechanic, have prepared you for this position. Don’t be shy about showcasing your troubleshooting skills!
Tailor Your Application:Take a moment to customise your application for the Technical Service Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Be Reliable:Reliability is key for us at Xerox. In your application, mention specific examples of how you've demonstrated time management and dependability in previous jobs. We love candidates who are '10 minutes early is on time' types!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Know Your Tech
Brush up on your electro-mechanical skills before the interview. Be ready to discuss your experience with troubleshooting electrical circuits and reading schematics. This will show that you understand the technical aspects of the role and can hit the ground running.
✨Showcase Your Reliability
Xerox values dependable employees, so come prepared with examples of how you've demonstrated reliability in past roles. Whether it's being punctual or meeting deadlines, share specific stories that highlight your commitment to being a '10 minutes early is on time' kind of person.
✨Understand the Company Culture
Familiarise yourself with Xerox's client-centric approach and their focus on innovation. During the interview, express how your values align with theirs and how you can contribute to their mission of delivering outstanding service to clients.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios where you had to troubleshoot a problem or manage your time effectively. Think of examples that demonstrate your problem-solving skills and ability to work independently, as these are crucial for success in the Technical Service Representative role.
