2nd Line IT Support Technician - Hybrid in Southampton

2nd Line IT Support Technician - Hybrid in Southampton

Southampton Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
Advanced UK, A Xerox Business Solutions Company

At a Glance

  • Tasks: Provide top-notch IT support and resolve technical issues for clients.
  • Company: Join Xerox IT Services, a leader in innovative IT solutions.
  • Benefits: Enjoy hybrid working, competitive pay, and a supportive team environment.
  • Other info: Great opportunity for growth in a dynamic IT landscape.
  • Why this job: Kickstart your tech career while making a real difference for clients.
  • Qualifications: Strong communication skills and a passion for technology.

The predicted salary is between 30000 - 40000 Β£ per year.

Xerox IT Services in the UK is expanding its IT support team in Southampton.

The IT Support Technician will respond to incidents and requests via telephone and email, performing maintenance tasks across the IT landscape with professionalism.

Initially onsite full-time with hybrid working after induction, shifts 08:00–18:00, Monday to Friday, involving direct client interaction and remote desktop support.

You'll work with ITIL-aligned processes and collaborate to resolve issues promptly.

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2nd Line IT Support Technician - Hybrid in Southampton employer: Advanced UK, A Xerox Business Solutions Company

Xerox IT Services is an exceptional employer, offering a dynamic work environment in Southampton where innovation meets collaboration. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive hybrid work culture that values work-life balance. Join us to be part of a team that prioritises professionalism and client satisfaction while embracing the latest ITIL-aligned processes.

Advanced UK, A Xerox Business Solutions Company

Contact Details:

Advanced UK, A Xerox Business Solutions Company Recruitment Team

We think you need these skills to ace 2nd Line IT Support Technician - Hybrid in Southampton

Incident Management
Remote Desktop Support
Client Interaction
ITIL Framework
Problem Resolution
Technical Troubleshooting
Communication Skills