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For Companies At a Glance
- Tasks: Install and support software solutions while training users and managing projects.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy personalised development plans, dedicated training time, and clear career progression.
- Why this job: Be part of a collaborative team with autonomy and opportunities for innovation.
- Qualifications: 3+ years in software support, strong database skills, and excellent communication.
- Other info: Work in a friendly environment with diverse projects and modern tech.
The predicted salary is between 36000 - 60000 £ per year.
Software Installation and Support Engineer
Join to apply for the Software Installation and Support Engineer role at Advanced UK, A Xerox Business Solutions Company
Software Installation and Support Engineer
Join to apply for the Software Installation and Support Engineer role at Advanced UK, A Xerox Business Solutions Company
Description & Requirements
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Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .
Business Overview
We specialise in electronic document management (EDM) – providing hardware, software, services, and expertise to help organisations reduce costs, improve efficiency, and operate more sustainably.
Role Purpose
Deliver, manage, support, and train on EDM and related software solutions.
Key Responsibilities
- Install and configure EDM software to time, budget, and quality
- Manage projects and client communications
- Provide user training and documentation
- Deliver ongoing software/database support within SLAs
- Assist pre-sales with solution design and proposals
- Identify opportunities to enhance delivery and support
Essential Experience & Skills
- 3+ years delivering software solutions & support
- Strong database (T-SQL) & IIS configuration experience
- Strong communication, analytical, and problem-solving skills
Desirable
- Microsoft certifications (e.g., AZ-204)
- Experience with EDM solutions
- PRINCE2 or similar project management certification
- Commercial awareness and vendor coordination
What We Offer To New Team Members
At Xerox, we’re committed to creating a workplace where our people can thrive professionally and personally. Here’s what you can expect when you join our team:
Growth & Development
- Personalized development plans with weekly check-ins and quarterly reviews
- 12 days of dedicated training time per year
- Support for certifications relevant to your role
- Clear career progression with real examples of team members becoming managers, specialists, or switching roles
Innovation & Variety
- Quarterly innovation days to explore your own projects
- Diverse project work across markets and sectors
- Modern tech stack with regular updates to the application
Team Culture
- Collaborative, motivated, and friendly team
- Autonomy and influence, including:
- Setting your own goals
- Choosing tech tools
- Contributing to process decisions
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Software Installation and Support Engineer employer: Advanced UK, A Xerox Business Solutions Company
Contact Detail:
Advanced UK, A Xerox Business Solutions Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Installation and Support Engineer
✨Tip Number 1
Familiarise yourself with the specific software solutions that Advanced UK offers. Understanding their EDM software and related technologies will give you a significant edge during interviews, as you'll be able to discuss how your experience aligns with their products.
✨Tip Number 2
Highlight your project management skills, especially if you have PRINCE2 or similar certifications. Be prepared to share examples of how you've successfully managed software installations and client communications in previous roles.
✨Tip Number 3
Showcase your problem-solving abilities by preparing to discuss specific challenges you've faced in software support and how you resolved them. This will demonstrate your analytical skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Xerox or Advanced UK on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Software Installation and Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Software Installation and Support Engineer position. Tailor your application to highlight relevant experience in software solutions and support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience delivering software solutions and support. Include specific examples of projects you've managed, particularly those involving EDM software or database management.
Showcase Your Skills: Make sure to mention your strong communication, analytical, and problem-solving skills. If you have any Microsoft certifications or project management qualifications like PRINCE2, be sure to include these as they are desirable for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to their mission of providing innovative technology solutions.
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Software Installation and Support Engineer. Familiarise yourself with electronic document management (EDM) software and be prepared to discuss how your experience aligns with the role's requirements.
✨Showcase Your Technical Skills
Highlight your experience with T-SQL and IIS configuration during the interview. Be ready to provide examples of past projects where you successfully delivered software solutions and support, as this will demonstrate your technical competence.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare scenarios from your previous work where you identified issues and implemented effective solutions, showcasing your ability to think critically under pressure.
✨Communicate Effectively
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would manage client communications and provide user training, as these are essential aspects of the job.
