At a Glance
- Tasks: Lead the IT service desk, ensuring efficient incident resolution and customer satisfaction.
- Company: Join Xerox, a leader in innovative technology and client-focused solutions.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities to shape long-term service strategies.
- Why this job: Make a real difference by enhancing client experiences and driving service excellence.
- Qualifications: Experience in IT service management and strong leadership skills.
The predicted salary is between 49500 - 60500 £ per year.
Xerox Holdings Corporation is seeking an IT Service Delivery Manager to lead the client-focused IT service desk, ensuring incidents are resolved efficiently and customer requirements are met.
You will manage day-to-day operations, guide engineers, and drive service improvements.
You will analyse KPI data, coordinate with Pre-Sales and Sales for new opportunities, and help evolve long-term service desk strategy while maintaining strong customer relationships.
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IT Service Delivery Lead — Client & Service Excellence employer: Advanced UK, A Xerox Business Solutions Company
Xerox IT Services is an exceptional employer, offering a dynamic work environment in Southampton where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a supportive culture that values professionalism and teamwork. Our hybrid working model and commitment to tailored IT support ensure that you can make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
Advanced UK, A Xerox Business Solutions Company Recruitment Team
