At a Glance
- Tasks: Provide technical support and repair services to customers across multiple locations.
- Company: Join Xerox, a leader in innovative workplace technology for over 100 years.
- Benefits: Enjoy 25 days annual leave, a company vehicle, and growth opportunities.
- Other info: Comprehensive training provided to help you succeed in a dynamic environment.
- Why this job: Be the face of Xerox, solving problems and building strong customer relationships.
- Qualifications: Electromechanical experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce.
About The Role
Xerox is an industry leader, and our Technical Services division is growing rapidly. We are looking for a professional Technical Service Representative to support our customers across an assigned territory. In this field‑based role, you will travel to multiple customer locations each day to provide technical support, repair services, maintenance, and customer guidance. You will be the primary Xerox contact for assigned equipment, helping ensure strong customer relationships, high service quality, and excellent customer satisfaction.
Key Responsibilities
- Deliver outstanding service to Xerox customers across multiple daily site visits.
- Manage service calls and resolve technical issues in line with customer Service Level Agreements.
- Troubleshoot and repair devices using electromechanical knowledge and diagnostic tools.
- Act as the primary customer contact for assigned equipment, including maintenance, production support, and supply inventory needs.
- Keep customers informed on equipment status, service progress, and availability.
- Engage additional Xerox support teams when required to resolve customer issues.
- Deliver customer training on assigned products to improve end‑user knowledge and equipment usage.
- Manage daily travel, service schedules, and territory priorities effectively.
- Maintain accurate service records and follow Xerox processes, safety standards, and customer requirements.
Skills And Qualifications
- Electromechanical experience, including the ability to use a multimeter to troubleshoot electrical circuits.
- Ability to read and understand electrical schematics to support effective troubleshooting.
- Experience in technical field roles such as electromechanical technician, HVAC technician, cable/internet technician, or similar is beneficial.
- Experience with printers, copiers, or multifunction devices is advantageous.
- Strong customer service skills and a professional approach.
- Excellent time management, reliability, and ability to work independently in the field.
- Valid driver’s license required.
- Ability to travel daily between multiple customer locations within the assigned territory.
- Comfortable working in an active role that includes lifting up to 50 pounds, walking, standing, squatting, bending, and driving.
- Successful completion of a Motor Vehicle Record check as part of the technician background screening process.
Training and Support
Xerox provides comprehensive training delivered by certified instructors, as well as online and in‑house learning. A strong foundation in electrical and mechanical knowledge will help you build confidence quickly and succeed in this role.
What Success Looks Like in the First 60 Days
- Successfully completed new hire onboarding and technical training courses.
- Developed a strong understanding of Xerox’s customer service culture.
- Gained clarity on call load, territory expectations, and customer satisfaction goals.
- Built a working knowledge of the equipment and inventory requirements for your territory.
- Started completing service calls independently, accurately, and confidently.
What We Offer
- Substantial growth opportunities and future career development.
- Supportive and collaborative company culture.
- 25 days annual leave.
- Associated service bonus.
- Company vehicle.
Ideal Candidate
The ideal candidate is reliable, customer‑focused, technically skilled, and comfortable working independently in a field‑based role. You will enjoy solving technical problems, managing a busy daily schedule, and traveling between customer sites to deliver high‑quality Xerox service.
Technical Service Representative in Crawley Down employer: Advanced UK, A Xerox Business Solutions Company
Xerox Holdings Corporation is an exceptional employer, offering a supportive and collaborative culture that prioritises employee growth and development. As a Technical Service Representative, you will benefit from comprehensive training, a company vehicle, and substantial annual leave, all while enjoying the dynamic nature of field-based work across diverse customer sites. Join us to be part of a legacy of innovation and make a meaningful impact in the hybrid workplace.
Contact Details:
Advanced UK, A Xerox Business Solutions Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Representative in Crawley Down
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Xerox's history, values, and recent innovations. This will not only impress them but also help you tailor your answers to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to technical service roles. Think about your past experiences and how they relate to the skills they're looking for, like troubleshooting and customer service.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've tackled technical issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role, team dynamics, or training opportunities. This shows you're genuinely interested and helps you gauge if it's the right fit for you.
We think you need these skills to ace Technical Service Representative in Crawley Down
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your electromechanical experience and any relevant technical roles you've had. We want to see how your skills align with the job, so don’t hold back on showcasing your troubleshooting abilities!
Tailor Your Application:Take a moment to customise your application for the Technical Service Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Emphasise Customer Service:Since this role is all about delivering outstanding service, share examples of how you've provided excellent customer support in the past. We love candidates who can build strong relationships with clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Know Your Tech Inside Out
Make sure you brush up on your electromechanical knowledge and be ready to discuss how you've used tools like multimeters in past roles. Being able to troubleshoot and explain technical issues clearly will show that you're the right fit for the Technical Service Representative position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous jobs. Think about times when you resolved issues or trained users on equipment. This role is all about building strong relationships, so demonstrating your customer-centric approach will be key.
✨Familiarise Yourself with Xerox
Do your homework on Xerox and its products. Understand their service culture and what makes them a leader in the industry. Being able to speak confidently about the company and its values will impress your interviewers and show your genuine interest in the role.
✨Plan Your Travel Strategy
Since this role involves daily travel to multiple customer sites, think about how you would manage your time and schedule effectively. Be prepared to discuss how you would prioritise service calls and maintain accurate records while on the go. This will demonstrate your organisational skills and readiness for the job.
