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For Companies At a Glance
- Tasks: Lead and manage IT services while building strong client relationships.
- Company: Top tech services provider in Greater London with a focus on innovation.
- Benefits: Attractive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a difference by enhancing client satisfaction through excellent service delivery.
- Qualifications: Experience in project management and IT service management is essential.
- Other info: Join a dynamic team dedicated to continuous improvement and client success.
The predicted salary is between 36000 - 60000 £ per year.
A leading technology services provider in Greater London is looking for a Site Operations Manager. The role involves managing and executing contracted Managed Services while fostering high-trust relationships with clients.
Candidates should have strong experience in project management, IT Service Management and customer support. A BA/BS degree is required along with significant technical competencies.
This position emphasizes service delivery excellence and process improvements to enhance client satisfaction.
Client Services Ops Lead - Managed IT Services employer: Advanced UK, A Xerox Business Solutions Company
Contact Detail:
Advanced UK, A Xerox Business Solutions Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Ops Lead - Managed IT Services
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to know their values inside out so you can show how you fit right in. Tailor your answers to highlight your project management and IT service skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar. Plus, we love seeing candidates take initiative!
We think you need these skills to ace Client Services Ops Lead - Managed IT Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management and IT Service Management experience. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client services and how you can foster those high-trust relationships we value. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role requires significant technical competencies, make sure to list any relevant certifications or tools you’re familiar with. We love seeing candidates who are tech-savvy and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Know Your Stuff
Make sure you brush up on your project management and IT Service Management knowledge. Be ready to discuss specific examples from your past experiences that showcase your technical competencies and how you've improved service delivery in previous roles.
✨Build Rapport
Since this role emphasises high-trust relationships with clients, practice building rapport during the interview. Show genuine interest in the interviewers' experiences and the company culture. A friendly, approachable attitude can go a long way!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client issues. Think of situations where you successfully managed challenges in service delivery and be ready to explain your thought process and outcomes.
✨Highlight Process Improvements
Be prepared to discuss any process improvements you've implemented in your previous roles. Use specific metrics or results to demonstrate how these changes enhanced client satisfaction and operational efficiency. This will show your proactive approach to service excellence.
