At a Glance
- Tasks: Provide top-notch IT support and resolve customer issues in a dynamic environment.
- Company: Join Xerox IT Services, a fast-growing tech division with a collaborative spirit.
- Benefits: Enjoy competitive pay, hybrid work options, and opportunities for professional growth.
- Other info: Great career advancement potential in a supportive and engaging workplace.
- Why this job: Be part of an innovative team and make a real difference in IT support.
- Qualifications: Basic IT knowledge and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
As part of our continued expansion, Xerox IT Services requires an IT Support Technician (1st Line). This hybrid role is located in Bristol (BS14 0BL) and involves responding to and resolving escalated customer IT support calls and maintenance tasks in a polite and efficient manner. The role exposes staff to a range of IT environments, from on‑premise servers to cloud‑hosted virtual clusters, and includes handling incidents, problems, service and change requests, monitoring and maintenance tasks, and working with the infrastructure project team. Technologies managed include SonicWALL, Microsoft, VMWare, Citrix and Aruba.
Main Duties
- Diagnose and resolve level 1 incidents and aim to meet response and resolution within predetermined SLA’s
- Manage, update and close tickets in the 1st line call queue
- Actively chase suppliers or resolution groups for resolution to incidents or problems
- Mentor team members on best practice
- Develop and maintain run books; ensure configuration documents are up to date
- Ensure service processes for change, configuration and problem management are adhered to at all times
- Be professional and courteous to colleagues and the clients
- Provide remote desktop and server support
- Proactively manage client networks
- Build rapport with all new and existing clients to develop positive working relationships
- Co‑operate to promote the development of the support team and the success of the company as a whole
- Log tickets, escalating and provide regular feedback to the Team Leader and Service Desk Manager
Required Experience
- Good understanding of IT and networks
- Knowledge of desktop, server and printer hardware and their components
- Knowledge of network devices and their roles
- Knowledge of customer service principles and practices
- Computer and relevant software application keyboard skills
- Excellent customer‑facing, communication, interpersonal and presentation skills
- Strong analytical, logical and troubleshooting skills
Proficient in the Use and Support Of
- Microsoft Office
- Microsoft Windows client
- Microsoft Windows Server
- Active Directory
- DNS and DHCP
- Printer hardware
- Network cabling
- Microsoft Exchange
- Office 365
- Remote Desktop
- Email relay and antispam
Desired Experience
- Mac desktop OSX
- Citrix XenDesktop and XenServer
- VMWare ESXi
- Veeam
- SonicWALL routers
- Dell and HP server and network hardware
- Microsoft certifications (MCSA, MCSE)
- Citrix (CCA, CCP, CCE)
- VMWare (VCA, VCP, VCAP, VCIX, VCDX)
- ITIL foundation
- IT related degree
- Mitel accreditation
- Any managed print solution accreditation
Dimensions and Future Opportunities
Xerox IT Services in the UK is an ambitious and fast‑growing division of the Xerox Corporation, expanding in breadth, depth and geographical reach. This role will inform the architectural team of the integrity and vision of future infrastructure developments and support the company’s strategy for hardware and software partnership and sales engagement.
1st Line Technical Analyst in Bristol employer: Advanced UK, A Xerox Business Solutions Company
Xerox IT Services is an exceptional employer that fosters a dynamic and inclusive work culture in Bristol, offering employees the chance to engage with cutting-edge technologies and diverse IT environments. With a strong emphasis on professional development, team collaboration, and mentorship, we provide ample opportunities for growth and advancement within our rapidly expanding division. Join us to be part of a forward-thinking company that values innovation and customer satisfaction while ensuring a supportive atmosphere for all staff.
Contact Details:
Advanced UK, A Xerox Business Solutions Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Technical Analyst in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advanced UK, A Xerox Business Solutions Company values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advanced UK, A Xerox Business Solutions Company might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Advanced UK, A Xerox Business Solutions Company
Let's not forget to apply directly through the Advanced UK, A Xerox Business Solutions Company website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Technical Analyst in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advanced UK, A Xerox Business Solutions Company.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advanced UK, A Xerox Business Solutions Company. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
