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- Tasks: Support Xerox clients with on-site services, ensuring smooth operations and customer satisfaction.
- Company: Join a leading global services provider with a focus on innovation and teamwork.
- Benefits: Flexible hours, training opportunities, and a dynamic work environment.
- Other info: Opportunities for career growth and involvement in exciting projects.
- Why this job: Be part of a team that makes a real difference in customer service and technology.
- Qualifications: Customer-facing experience, strong communication skills, and basic IT knowledge required.
The predicted salary is between 25000 - 30000 £ per year.
Location: NI - primarily Belfast area
Job Type: Xerox Global Services/Service Delivery
Job Purpose
To assist in the smooth operation of Xerox onsite client sites - primarily in the Belfast area - supporting the provision of a suite of on-site services to the Customer Base as required including, but not limited to: Centralised Print & finishing, Printer Management, and Helpdesk to meet individual customer specifications as part of the contingency support team within the Xerox Service Delivery Organisation.
Main Accountabilities
- As part of the Support Team, the Support Specialist will need to have a good understanding and working knowledge of Xerox Service offerings across the client customer base. All training will be provided as needed.
- This is necessary in order to consistently deliver on all relevant onsite activities as outlined within individual customer contracts and SLAs.
- Demonstrate a full knowledge & understanding of the range of services provided by Xerox to our customers.
- Support Xerox sites in the provision of on-site services throughout the year, providing support cover for holiday, sickness and peaks in workload.
- Provide to Customers the range of contracted services to include Fleet Management, Centralized Document Production, Scanning services etc.
- Provide additional services in line with account base growth and wider digital opportunities.
- Ensure full support and management of office and production devices including break fix, consumables management and escalation as per defined processes.
- Undertake support tasks and projects as defined by the manager, for example holiday management, stock takes, and other initiatives.
- Liaise with third party solution providers to ensure call log, close and management by on site team in line with defined Service Level Agreement.
- Liaise with third party solution providers in order to ensure that any additional customer requirements that cannot be met by Xerox Product Portfolio, and yet are critical to a successful service provision, are met.
- Engagement of Xerox analysts, engineers, third party network support and site staff as necessary (problem escalation).
- Liaise with customers and provide support in relation to the utilization of Xerox equipment and services.
- Act as a centre of competence in relation to equipment, providing adhoc training to the Customer as required.
- Support the growth of the Xerox operation on site in order to identify opportunities and highlight to the relevant Account or Service Delivery Manager and participate in revenue generating/marketing initiatives.
- Support sites through involvement in account reviews, compiling data on performance against key performance levels.
- Occasional travel to other locations in NI on an as required basis in order to support the wider Operation.
- Participate in team meetings and work as a member of a team.
- Maintain and develop onsite Service Delivery Manuals.
Preferred Candidate Requirements
ESSENTIAL
- Minimum of two years successful track record in a customer facing role.
- Highly Flexible and able to cope under pressure and in a highly dynamic environment.
- Basic knowledge and experience of IT.
- Strong Interpersonal skills.
- Problem solving / Process improvement skills.
- Able to translate customer requirements into working solutions.
- Ability to work on own initiative.
- Ability to work well as part of a team.
- Communication – able to effectively communicate using a range of verbal and written communication skills with end users and senior customer contacts.
- Capable of working under pressure, multi-tasking and correct prioritization working proactively to deadlines.
- Especially important is the ability to communicate appropriately within a diverse multi-cultural environment and across the full range of business disciplines.
- Ability to report progress in an effective and timely manner.
DESIRABLE
- Understanding of a networked environment, electronic printing processes and document management and production desirable.
- Knowledge of Xerox Office Services and print production environments.
- Full Clean Drivers License.
Junior Support Specialist in Belfast employer: Advanced UK, A Xerox Business Solutions Company
Contact Detail:
Advanced UK, A Xerox Business Solutions Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Support Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research Xerox and their services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer support. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Xerox team!
We think you need these skills to ace Junior Support Specialist in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've handled challenges and provided solutions in the past, so share specific examples that showcase your interpersonal skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your understanding of Xerox services and how you can contribute to our team in Belfast.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advanced UK, A Xerox Business Solutions Company
✨Know Your Stuff
Make sure you have a solid understanding of Xerox's services and offerings. Familiarise yourself with their print management, document production, and helpdesk services. This will not only show your interest but also help you answer questions confidently.
✨Show Off Your People Skills
As a Junior Support Specialist, you'll be dealing with customers regularly. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your interpersonal skills and ability to communicate effectively in diverse environments.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or improve processes. Be ready to explain your thought process and how you arrived at solutions.
✨Demonstrate Flexibility
The role requires adaptability, especially under pressure. Prepare to discuss times when you've had to adjust quickly to changing circumstances or workloads. Show that you're not just capable of handling stress, but that you thrive in dynamic environments.