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- Tasks: Be the friendly voice for customers, processing orders and providing support.
- Company: Join a leading innovator in medical technology focused on Type 1 Diabetes solutions.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Full training provided, with opportunities for growth in a fast-paced environment.
The predicted salary is between 22000 - 24000 £ per year.
Advanced Therapeutics (UK) Ltd is a leading provider of innovative medical technologies. We specialise in therapeutic solutions for managing Type 1 Diabetes. Our flagship products, hybrid closed-loop systems, help patients better manage their glucose levels with ease and precision.
The role involves acting as the first point of call for the company, communicating with patients and healthcare professionals to process and pack orders, whilst providing assistance to customers in a positive and effective manner. You will be reporting directly to our Customer Service and Accounts Manager.
This role is a full-time office-based position in our offices in Warwick, Monday to Friday - 9:30am to 5:30pm.
Salary: £26K - £28K (based on experience)
Key Responsibilities:
- Be a part of the front line for the company on the telephone and emails for customer enquiries, orders and product information
- Processing and packing customer/patient orders in our onsite warehouse
- Monitoring product stock levels
- Liaising with the manufacturers to ship and receive products when required
- Liaising with other departments within the company where technical support is required
- Maintaining accurate and detailed databases of customer information
- Maintaining accurate and detailed records of product movement
Skills required:
- Providing excellent customer service with a professional, patient and friendly attitude
- Detail-oriented, with strong organisational and time-management skills
- Well spoken, sympathetic telephone manner and displays active listening
- Presents good problem solving and resolution skills
- Can communicate information in a clear, correct and concise manner
- Proficient knowledge of PC and MS Office (Word, Excel, etc)
- Use of invoicing/accounts software is ideal (ideally QuickBooks), but full training can be provided
- Ability to adapt and work in a fast-paced environment where you may be asked to assist in other teams/departments within the business
- Previous customer service experience is essential
25 days holiday + Bank and Public Holidays
Opportunity to work with cutting-edge medical technology
Supportive and inclusive environment with opportunities for growth and development
Customer Service Officer in Royal Leamington Spa employer: Advanced Therapeutics (UK) Ltd
Contact Detail:
Advanced Therapeutics (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Royal Leamington Spa
✨Tip Number 1
Get to know the company inside out! Research Advanced Therapeutics and their products, especially those hybrid closed-loop systems. This will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common customer service scenarios with a friend. This will help you stay calm and professional when handling enquiries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Advanced Therapeutics.
We think you need these skills to ace Customer Service Officer in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Officer role. Highlight any previous customer service experience and showcase your ability to communicate effectively with both patients and healthcare professionals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working with innovative medical technologies and how you can contribute to providing excellent customer service.
Showcase Your Organisational Skills: Since the role requires strong organisational skills, give examples in your application of how you've successfully managed tasks or projects in the past. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Advanced Therapeutics (UK) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Advanced Therapeutics (UK) Ltd. Understand their products, especially the hybrid closed-loop systems for managing Type 1 Diabetes. This knowledge will not only impress your interviewers but also help you relate your answers to the company's mission and values.
✨Showcase Your Customer Service Skills
As a Customer Service Officer, your ability to communicate effectively is key. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or handled difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Attention to Detail
This role requires strong organisational skills and attention to detail. Be ready to discuss how you manage tasks and maintain accurate records. You might even want to bring up any experience you have with databases or invoicing software, as this will show you're prepared for the technical aspects of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
