Condition Monitoring Expert II

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Principal Duties/Responsibilities:

• Performs data analysis, report generation, and technical consultation using technologies such as ultrasound assessments, vibration analysis, and oil analysis, and other contextual data collected from remote sensor applications.
• Uses data analysis tools to identify impactful asset risks, and influence customer maintenance teams to leverage opportunities to reduce machine downtime, reactive labor, and failures.
• Evaluates machine information, technical data, and component specification to provide asset focused proactive corrective actions to customers.
• Analyses data to determine trend changes, and probable causation to provide feedback and recommended corrective actions to preempt failures and prevent downtime/reduce cost.
• Utilises remotely gathered sensor data to detect, identify, and isolate specific component degradation and its causes prior to serious damage or actual failure.
• Leads ongoing cadence calls, responds to incoming and escalated technical inquiries from customers via telephone and platform communication venues, and escalates to Senior level Condition Monitoring Experts for support in higher complexity analysis and communications.
• Serves as a secondary triage for incoming customer inquiries and handles or escalates appropriately.
• Effectively presents information to management and customers through creation of asset health reports, critical technical findings, and root cause documentation.
• Communicates summaries of actionable recommendations quickly and accurately through translation of technical, statistical, and predictive data analytics into front-line action planning.
• Connects directly with customer front-line technicians to guide troubleshooting, supporting data collection, and provision of OJT support in corrective actions.
• Reviews installation of devices, validation of data accuracy, and provides initial insights from newly monitored equipment in the completion of the condition monitoring program “first-pass”.
• Participates in customer facing training and consultation with emphasis on technical elements of monitoring data interpretation and corrective actions.
• Provides excellent customer service and follow-up through ad-hoc and regularly scheduled customer meetings.
• Assists customers in calculation of cost savings and identification of continuous improvement projects.

Knowledge, Skills, Abilities (KSAs):

• Walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear.
• The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment.
• The employee must occasionally lift and/or move more than 30 pounds.
• The employee is occasionally required to sit for long periods and use close and colour vision.
• Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, colour, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status.