Live Command Center Operator (LCC Operator)

About Us: Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

We are looking for: Advanced Systems Group LLC. is seeking an experienced Live Command Center Operator (LCC Operator) to join our high-performing team. The LCC Operator is a skilled technical operator responsible for real-time monitoring and operation of live streaming events. This role ensures service health across the end-to-end streaming pipeline, including consumer device experience, custom services, and CDN performance. The LCC Operator plays a critical role in live event execution, leading incident response, troubleshooting issues, and collaborating with engineering and operations teams. This position requires strong technical expertise, clear communication, and the ability to remain calm and decisive in high-pressure, live production environments. This position is part of our Flex Workforce. As a Flex team member, you’ll work on a project-to-project basis, supporting a variety of leading media and technology clients. Flex roles are ongoing and dynamic—work may vary in cadence, length, and scope depending on client needs. This setup offers flexibility, exposure to top-tier companies, and the chance to grow your skills across multiple exciting assignments. Estimated schedule: 3-5 Days a Month on average but will scale up during live event programming. This role may work nights and weekends. This project is estimated to run from May-July 2026 but may extend.

Responsibilities:

• Live Event Monitoring & Operation: Independently operate and monitor complex live streaming events, ensuring overall service health and optimal viewer experience. Oversee consumer device performance, product service health, and CDN stability during live broadcasts. Validate stream integrity and proactively identify potential risks during events.
• Incident Management & Escalation: Lead real-time incident response during live events, acting as the primary point of contact for operational issues. Detect, troubleshoot, and elevate issues across the streaming pipeline using internal monitoring tools. Coordinate with engineering and cross-functional teams to drive resolution. Conduct root cause analysis and contribute to post-event reviews.
• Operational Documentation & Process: Develop, maintain, and improve operational runbooks and Standard Operating Procedures (SOPs) in partnership with LCC Operations Leads. Document incidents thoroughly to support post-mortems and continuous improvement efforts. Ensure all processes and workflows are clearly defined and consistently followed.
• Event Coordination & Handoffs: Oversee event handoff processes between shifts and teams to ensure seamless continuity of operations. Document shift turnover notes and communicate key issues to incoming operators. Communicate effectively with incoming operators, providing clear context on event status and any active issues. Support alignment across LCC, production, and engineering teams during live events.
• Team Collaboration & Special Projects: Support cross-functional projects and special coverage, including high-priority or sensitive programming. Collaborate closely with operations, production, and engineering teams to ensure successful event execution.

Required Qualifications & Experience:

• Previous experience in live streaming operations (e.g., Master Control, NOC, TOC, or similar environments).
• Strong technical understanding of live streaming pipelines and CDN infrastructure.
• Proven experience in incident management, including monitoring dashboards and escalation workflows.
• Excellent written and verbal communication skills, especially in high-pressure situations.
• Experience developing and maintaining operational documentation such as runbooks or SOPs.
• Proficiency in troubleshooting consumer devices, software, and basic system issues.
• Ability to work independently and make real-time decisions during live events.
• High level of computer literacy, including proficiency with Slack, Google Drive, Confluence, and Zoom.
• Experience using Airtable and internal ticketing systems.
• Comfortable working in virtualized or cloud-based environments (e.g., VMs, elastic compute), managing multiple desktops, and navigating complex workflows across numerous applications and browser tabs.
• Experience responding to alert-based monitoring systems and working with custom software tools.
• Flexibility to work various shifts, including nights, weekends, and holidays, based on live event schedules.

Preferred Qualifications & Experience:

• Experience working in large-scale live broadcast or streaming environments.
• Familiarity with live streaming architecture or similar OTT platforms.
• Background in cross-functional incident response coordination with engineering teams.
• Experience contributing to process improvements and operational best practices.

Compensation & Benefits: This project-based role offers an hourly pay rate of £50 - 65 GBP per hour (10-hour day) depending on experience. Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.