At a Glance
- Tasks: Coordinate sales and service for social housing, ensuring excellent customer support.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, discounts, and generous holiday allowances.
- Other info: Be part of a supportive team dedicated to community and environmental goals.
- Why this job: Make a real impact in sustainability while growing your career.
- Qualifications: Customer-focused, organised, and proficient in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Telford
Reporting To: Danielle Dudley
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Our success is built on four core values:
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
As Sales and Service Coordinator within the Social Housing Team, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad‑hoc queries and using problem‑solving skills to create good outcomes today and even better outcomes in the future.
As part of a small team, you will be in a fast‑paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be able to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. It’s important that you work well under pressure, and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer’s Service Level Agreements.
What we need from you
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem‑solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results‑oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent in Microsoft Office applications.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular 'My Voice' surveys and follow-up check‑ins to drive meaningful change.
Sales & Service Coordinator - Social Housing in Telford employer: Advanced Supply Chain Group
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Telford where over 300 dedicated colleagues collaborate towards a sustainable future. We invest in our employees' growth and wellbeing through comprehensive training, career progression opportunities, and a supportive environment that values community engagement and innovation. With a strong focus on sustainability and employee satisfaction, we offer generous benefits including financial perks, health and wellbeing support, and a commitment to work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Service Coordinator - Social Housing in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advanced Supply Chain Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advanced Supply Chain Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Service Coordinator - Social Housing in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advanced Supply Chain Group:Your cover letter is your chance to shine! Tell us why you want to work at Advanced Supply Chain Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advanced Supply Chain Group!
How to prepare for a job interview at Advanced Supply Chain Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
