At a Glance
- Tasks: Deliver outstanding customer service and manage day-to-day operations in a dynamic team.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Hybrid working available after probation, with opportunities for career progression.
- Why this job: Make a real impact on sustainability while growing your career.
- Qualifications: Enthusiastic, organised, and customer-focused with problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Account Coordinator C&I
Department: Customer Experience
Employment Type: Fixed Term - Full Time
Location: Telford
Reporting To: Jack Walker
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future. Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
- Build and maintain relationships with a set customer base.
- Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- Process customer purchase orders accurately and manage spend according to specific requirements.
- Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- Record, update, and maintain customer data and interactions using Salesforce.
Additional information
This is a fixed-term role for 12 months to provide maternity leave cover. Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice. Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home. Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.
What we need from you
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent with using Microsoft Office.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Customer Support Advisor - Maternity Cover in Telford employer: Advanced Supply Chain Group
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Telford where over 300 dedicated colleagues collaborate towards a sustainable future. We invest in our employees' growth and wellbeing through comprehensive training, generous benefits, and a commitment to community engagement, ensuring that every team member feels valued and empowered to make a difference. Join us to be part of a forward-thinking company that not only prioritises environmental goals but also champions personal and professional development.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor - Maternity Cover in Telford
✨Tip Number 1
Get to know the company before your interview! Research Reconomy Connect and their approach to waste management. This will help you tailor your answers and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your enthusiasm and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Reconomy Connect.
We think you need these skills to ace Customer Support Advisor - Maternity Cover in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’re genuinely interested in joining our team!
Show Your Enthusiasm:We love seeing candidates who are passionate about sustainability and customer service. In your application, let us know why you’re excited about this role and how you can contribute to our mission of creating a world without waste.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know the Company Inside Out
Before your interview, take some time to research Reconomy Connect and its mission. Understand their approach to waste management and sustainability. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Highlight your proactive approach and problem-solving skills.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a tight deadline. Practise your responses to these scenarios, focusing on your organisational skills and teamwork, as these are key for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This could be about team dynamics, company culture, or future projects. It shows you're engaged and interested in the role beyond just getting hired.
