At a Glance
- Tasks: Manage customer inquiries via calls and emails in a fast-paced environment.
- Company: Join Advanced Supply Chain Group, a leader in Construction & Infrastructure.
- Benefits: Enjoy financial perks, health support, and a generous holiday scheme.
- Other info: Hybrid working options available after initial training for better work-life balance.
- Why this job: Make a difference by providing exceptional customer service every day.
- Qualifications: Prior customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 € per year.
Advanced Supply Chain Group is seeking a Customer Service Representative in Telford to join the Construction & Infrastructure team. The role involves managing over 60 incoming calls or emails daily and ensuring exceptional customer service while working in a fast-paced environment.
Candidates should have prior experience in customer service, be IT literate, and possess excellent communication skills.
The position offers financial perks, health support, and a generous holiday scheme, with options for hybrid working after initial training.
Customer Service Specialist – Construction & Infra in Telford employer: Advanced Supply Chain Group
Advanced Supply Chain Group is an excellent employer, offering a dynamic work environment in Telford where customer service specialists can thrive. With a strong focus on employee well-being, the company provides financial perks, health support, and a generous holiday scheme, alongside opportunities for hybrid working after training. The supportive culture fosters professional growth, making it an ideal place for those seeking meaningful and rewarding employment in the construction and infrastructure sector.
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist – Construction & Infra in Telford
✨Tip Number 1
Practice your communication skills! Since the role involves handling over 60 calls or emails daily, we recommend doing mock calls with friends or family. This will help you feel more confident and articulate during the real deal.
✨Tip Number 2
Familiarise yourself with the construction and infrastructure industry. We suggest doing a bit of research on common customer queries in this field. It’ll show your potential employer that you’re genuinely interested and ready to hit the ground running!
✨Tip Number 3
Showcase your IT skills! Make sure you’re comfortable with various software tools that might be used in customer service. We can’t stress enough how being tech-savvy can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s a great way for us to keep track of your interest and ensure you don’t miss out on any updates regarding your application.
We think you need these skills to ace Customer Service Specialist – Construction & Infra in Telford
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled calls or emails in the past, especially in fast-paced environments like construction and infrastructure.
Be IT Savvy:Since the role requires being IT literate, mention any relevant software or tools you’ve used before. We love tech-savvy candidates who can adapt quickly to our systems!
Communicate Clearly:Your communication skills are key! Use clear and concise language in your application. We appreciate candidates who can express themselves well, just like we do with our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a fast-paced environment. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do some research on Advanced Supply Chain Group and their Construction & Infrastructure team. Understanding their values and recent projects can help you tailor your answers and show genuine interest in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to build confidence and refine your responses.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with difficult customers or managing multiple inquiries at once. Prepare specific examples from your experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
