At a Glance
- Tasks: Be the first point of contact for customers, delivering exceptional service and managing calls and emails.
- Company: Join Reconomy Connect, a leader in sustainable waste management with a community-focused culture.
- Benefits: Enjoy competitive pay, pension scheme, exclusive discounts, and generous holiday leave.
- Other info: Flexible working options after probation and opportunities for career progression.
- Why this job: Make a real impact in sustainability while developing your customer service skills in a dynamic team.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 € per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals—while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Our success is built on four core values:
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role: We’re looking for a Customer Service Representative to join our Construction & Infrastructure team! You will be the first point of contact for our customers, delivering exceptional service. In this role, you’ll handle over 60 incoming calls per day or an equivalent volume of emails, ensuring smooth daily operations through effective organisation and prioritisation of your workload. You’ll thrive in a fast‑paced environment, working collaboratively as part of a team while also taking ownership of your individual tasks. Building strong relationships with customers will be key to your success in this role.
Additional job information: The working hours are between the hours of 07:25 and 17:25. Your specific hours will be determined by a rota based on business needs, with flexibility to swap shifts as needed, such as to cover holidays or sickness. If there are any shifts that wouldn't work for you, please let us know in your application. Saturday shift as overtime once probation has been passed. Working 8am – 12pm on a rota basis. Usually 1 Saturday every 4 – 6 weeks and you will have plenty of notice. Working full‑time in the office (TF3 3BD) for at least the first 3 months, then the option to work hybrid - 3 days worked in the office and 2 days per week from home on a rota basis.
What we need from you:
- Experience in customer service, whether that be in an office, retail or hospitality.
- Comfortable with working under pressure in a fast‑paced environment.
- Effective communication skills both written and verbal.
- IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
- Good attention to detail to ensure accuracy when placing orders.
What we offer:
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.
Customer Service Representative in Telford employer: Advanced Supply Chain Group
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Telford where our team of over 300 colleagues collaborates towards a sustainable future. We invest in your personal and professional growth through comprehensive training and career progression opportunities, while also offering a range of benefits including flexible working arrangements, generous holiday allowances, and community engagement initiatives. Join us in making a real impact on the environment and enjoy a supportive workplace that values your contributions and well-being.
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their mission. Understanding their values and how they approach waste management will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll be handling loads of calls and emails. Try role-playing with a friend or family member to get comfortable with responding to different customer scenarios.
✨Tip Number 3
Show off your teamwork spirit! In your interview, share examples of how you've worked collaboratively in past roles. Highlighting your ability to thrive in a fast-paced environment while supporting your colleagues will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the Reconomy Connect family!
We think you need these skills to ace Customer Service Representative in Telford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, whether it's from retail, hospitality, or an office setting. We want to see how you've handled pressure and built relationships with customers in the past!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate effective communication, so make sure your written skills shine through!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to the job description, especially your ability to manage multiple tasks in a fast-paced environment. We love seeing candidates who take the time to connect their skills to our needs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know the Company
Before your interview, take some time to research Reconomy Connect. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and build strong relationships.
✨Practice Effective Communication
Since you'll be handling a high volume of calls and emails, practice clear and concise communication. You might want to do mock interviews with a friend or family member to refine your verbal and written skills. Remember, effective communication is key in this role!
✨Be Ready for Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability during the interview. If you have any preferences or constraints, it's best to mention them upfront. This shows that you're organised and considerate of the team's needs.
