Customer Service Coordinator - Maternity Cover in Telford

Account Coordinator in the Customer Experience Department: Fixed Term - Full Time, Location: Telford.

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.

As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future.

• Build and maintain relationships with a set customer base.
• Respond efficiently to customer requests via phone or email in line with departmental KPIs.
• Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
• Process customer purchase orders accurately and manage spend according to specific requirements.
• Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
• Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
• Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
• Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
• Record, update, and maintain customer data and interactions using Salesforce.

This is a fixed-term role for 12 months to provide maternity leave cover. Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Hybrid working may be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home. Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis.

What we need from you:

• Enthusiastic and customer-focused, with a drive to deliver exemplary service.
• Organised and proactive in managing workloads.
• Creative problem-solver with the confidence to suggest effective solutions.
• A team player who supports colleagues, whether in the same room or a different department.
• Results-oriented, aiming for satisfied customers and achievement of KPIs.
• Motivated for success, whether that’s personal career growth or team achievements.
• Competent with using Microsoft Office.

What we offer:

• Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.