At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, discounts, and a supportive work environment.
- Other info: Hybrid working options available after initial training period.
- Why this job: Make a real impact in sustainability while developing your career.
- Qualifications: Customer service experience and effective communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Telford
Reporting To: Lauren Jackson
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
Do you have customer service experience in an office, retail or hospitality? Maybe you’re working in an administration role, but not yet had the chance to speak to customers on the phone. As Customer Service Coordinator in the Business & Industry team, your focus will be on providing exceptional service to an extensive range of customers, building, and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic, driven, and ready to join a supportive team who thrive on great customer satisfaction and achieving KPI's, then look no further.
You would be expected to maintain up to date knowledge of the sector’s products and services, which will aid you in understanding the expectations and specific needs of the customers. It’s important that you are organized, proactive and willing to investigate customer complaints/enquiries, taking ownership of the instance and being a point of contact from start to finish.
Additional Information:
- 37.5 hours per week, Monday to Friday. 8:30am to 5pm, with 1 hour for lunch.
- First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.
- The occasional Saturday shift is a requirement and will be worked from home, 8am-12pm. This is done on a rota basis, roughly 1 in 7 weeks, and is paid at a fixed rate.
What we need from you
- Experience in customer service, whether that be in an office, retail or hospitality.
- Comfortable with working under pressure in a fast-paced environment.
- Effective communication skills both written and verbal.
- IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
- Good attention to detail to ensure accuracy when placing orders.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.
Customer Service Coordinator - Business & Industry in Telford employer: Advanced Supply Chain Group
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a supportive and collaborative work culture in Telford. Our commitment to employee growth is evident through comprehensive training and career progression opportunities, while our focus on community engagement and sustainability creates a meaningful impact in the world. With competitive benefits, including flexible working options and generous holiday allowances, we empower our team to thrive both personally and professionally.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Business & Industry in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their mission. Understanding their values and how they approach waste management will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service scenarios! Think about common challenges in customer service and how you would handle them. This will prepare you for any situational questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! Whether it's through your body language or how you articulate your thoughts, make sure to convey your enthusiasm and clarity. Remember, as a Customer Service Coordinator, effective communication is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Coordinator - Business & Industry in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience in customer service, whether it's from an office, retail, or hospitality background. We want to see how your skills align with our mission at Reconomy Connect!
Show Off Your Communication Skills:Since effective communication is key in this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application, and maybe even include examples of how you've successfully communicated with customers in the past.
Demonstrate Your Organisational Skills:Being organised is crucial for a Customer Service Coordinator. In your application, mention any tools or methods you use to stay on top of tasks and manage your time effectively. We love seeing candidates who can take ownership and handle multiple enquiries with ease!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role and our company culture. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Reconomy Connect’s services and values. Familiarise yourself with their approach to waste management and sustainability. This will not only show your interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Whether it’s handling complaints or building relationships, be ready to discuss how you’ve made a positive impact in previous roles.
✨Practice Effective Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable speaking about your experiences and answering potential questions.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage tasks and prioritise responsibilities. Share instances where you took the initiative to resolve issues or improve processes, as this aligns with the proactive nature of the role.
