Credit Control Administrator - Fixed for 12 Months in Telford

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy. We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations.

We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world. Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

• Recycle loop: Utilising the latest technology and data to enable customers to make the best possible use of their materials.
• Comply loop: Enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
• Re-use loop: Providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

About the role: We are looking for a proactive and organised Credit Control Administrator to join our Credit Control team. In this role, you will play a vital part in supporting the Credit Controllers with a variety of day‑to‑day administrative tasks. This position is ideal for someone who is looking to prove themselves in a fast‑paced finance environment and develop strong experience within credit control, customer account management, and financial administration.

Key Responsibilities:

• Opening new customer accounts.
• Logging customer queries and directing them for resolution.
• Responding promptly and accurately to internal and external queries.
• Processing incoming remittances.
• Inputting electronic invoicing data.
• Issuing final demands on top service.
• Preparing legal packs.
• Chasing customers for any failed Direct Debit payments.
• Monitoring 3 Credit Control inboxes.

What we need from you:

• Confident and professional on the phone.
• Strong organisational skills with the ability to prioritise workload effectively.
• Good attention to detail and accuracy.
• Comfortable using Microsoft Office packages, especially Excel.
• A positive attitude, willingness to learn, and the ability to work well as part of a team.

What we offer:

• Financial perks: Pension scheme, length of service rewards, and referral bonuses.
• Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
• Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement: Volunteer days and collaboration with local charities.
• Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.