At a Glance
- Tasks: Engage with suppliers to assist in data submissions for environmental compliance.
- Company: Join Valpak, the UK's leading provider of environmental compliance.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a positive impact on sustainability while developing your skills.
- Qualifications: Strong communication skills and a passion for environmental issues are essential.
The predicted salary is between 25500 - 25500 € per year.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Supplier Engagement Manager
Compensation: £25,500 / year
Description
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste‑free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.
About the role
The Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients’ obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts. The SEA will support with suppliers of Data Insights’ customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the member’s supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism.
Key Accountabilities
- Customer service
- To produce written communication with clients and suppliers through emails
- To provide telephone and live chat support to clients and suppliers when collecting packaging weights information
- Conduct webinars regarding the process of data submission on our platforms
- Data cleansing and maintenance
- To use in‑house computer software to process packaging evidence information
- To use MS Excel and CRM applications to check and improve accuracy of data within supplier database
- To analyse submitted Plastic Tax evidence under HMRC criteria
- Collection of packaging, WEEE and batteries data
- To contact the suppliers of Data Insights’ clients to gain weights information by email
- To encourage and support supplier data submission through email and phone chases
- Understanding of the packaging, WEEE, and batteries regulations
- To receive in‑house training on the packaging, WEEE and batteries regulations
- To provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissions
- Valpak company policies
- To work within the guidelines of Valpak’s ISO accreditation and Risk Management Policies
- To adhere to all of Valpak’s Health and Safety Policies
- Improvement and development
- To identify efficiencies to the engagement process where procedures can be more proactive
- To identify any potential anomalies in the Data Hub and feedback to Development team
Key areas
- Provide excellent customer service when dealing with clients and clients’ suppliers
- Develop a good understanding of Data Insights’ services and processes
- Provide a high standard of accuracy in collection and management of data
What we need from you
Experience, skills
- Task Driven
- Confident working with data via MS Excel
- Experience of working in an office environment using email and telephone is desirable
- Experience of analysing and manipulating large volumes of data is desirable
- Must have high standards of accuracy and attention to detail
- Must have excellent communication skills, both verbal and written
- Must be a confident individual who can work well on their own or as part of a team
- Must have high level of professionalism
- An interest in environmental issues is desirable
Qualifications
- Full UK Manual Driving License
- Minimum: Grade C in Mathematics and English GSCE/O Level standard
- Desirable: Educated to at least A level standard or equivalent
What we offer
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) – up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives
Supplier Engagement Advisor employer: Advanced Supply Chain Group
Valpak is an exceptional employer located in Stratford-Upon-Avon, dedicated to fostering a supportive and sustainable work environment. With a strong emphasis on employee growth, we offer comprehensive benefits including a generous annual leave policy, participation in our annual incentive plan, and access to wellbeing initiatives. Join us to make a meaningful impact while enjoying a collaborative culture that values your contributions and promotes professional development.
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Engagement Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Valpak and their mission. Understanding their values and how they contribute to a sustainable environment will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role involves liaising with suppliers and clients, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence and refine your delivery.
✨Tip Number 3
Show off your data skills! Brush up on your MS Excel knowledge and be ready to discuss any relevant experience you have with data analysis. Being able to demonstrate your proficiency will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Supplier Engagement Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Supplier Engagement Advisor role. Highlight your experience with data management and customer service, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with suppliers and clients, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your written application, and don’t forget to mention any relevant experience you have in customer-facing roles.
Highlight Your Attention to Detail:As a Supplier Engagement Advisor, accuracy is everything! Make sure to showcase your attention to detail in your application. You could mention specific examples where you've successfully managed data or ensured high standards in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company values there. We can’t wait to hear from you!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Stuff
Before the interview, make sure you understand the key regulations related to packaging, WEEE, and batteries. Familiarise yourself with Valpak's mission and values, as well as their services. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Communication Skills
As a Supplier Engagement Advisor, you'll need to communicate effectively with suppliers and clients. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully communicated complex information in the past, whether through emails, phone calls, or presentations.
✨Data is Your Best Friend
Since the role involves working with data, brush up on your MS Excel skills. Be ready to discuss your experience with data analysis and manipulation. You might even want to prepare a few examples of how you've used data to drive decisions or improve processes in previous roles.
✨Be Proactive and Positive
Valpak values a proactive approach to problem-solving. Think of instances where you've identified inefficiencies and taken the initiative to improve them. Show your enthusiasm for making a positive impact in the environmental sector, and be ready to discuss how you can contribute to their goals.
