At a Glance
- Tasks: Manage customer accounts and ensure compliance with environmental regulations.
- Company: Join Valpak, the UK's leading provider of environmental compliance.
- Benefits: Enjoy a competitive salary, hybrid working, and generous annual leave.
- Other info: Collaborative team environment with excellent growth opportunities.
- Why this job: Make a positive impact on sustainability while developing your career.
- Qualifications: Strong communication skills and a knack for data analysis required.
The predicted salary is between 27500 - 29500 £ per year.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Data Team Manager
Compensation: £27,500 - £29,500 / year
Description
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance. Managing a portfolio of accounts and being the dedicated point of contact, you will:
- Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
- Use your excellent communication skills to:
- Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
- Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
- Deepen your understanding of the customer requirements and the industries they operate in
- Utilise your strong data analysis and excel background to:
- Articulate complex data problems/processes back to customers in a way that is easy to understand
- Manipulate and analyse large volumes of data
- Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
- Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
- Be resilient to high volumes of communication and deadlines
What we need from you
- Excellent written and verbal communication skills
- A customer focused approach
- Ability to quickly take on large quantities of technical information
- Advanced IT skills, particularly Microsoft Excel
- Solution orientated problem-solving ability
- Collaborative working style
- Excellent planning, scheduling and organization skills
- Full UK driving licence
- Educated to degree level or equivalent
What we offer
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) - up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives
EPR Account Manager (UK) in Stratford-upon-Avon employer: Advanced Supply Chain Group
Valpak is an exceptional employer that prioritises a supportive work environment and employee well-being, making it an ideal place for those passionate about environmental compliance. Located in Stratford-Upon-Avon, the company offers competitive compensation, generous annual leave, and opportunities for professional growth within a collaborative team. With a strong commitment to sustainability and community impact, Valpak empowers its employees to make meaningful contributions while enjoying a balanced work-life experience.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EPR Account Manager (UK) in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that EPR Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Valpak and understanding their mission. We should be ready to discuss how our skills align with their values and how we can contribute to a sustainable future.
✨Tip Number 3
Practice our communication skills! Since this role is all about building relationships, let’s rehearse how we’d explain complex data problems in simple terms. It’ll show we’re the right fit for the customer-focused approach they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Valpak team.
We think you need these skills to ace EPR Account Manager (UK) in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the EPR Account Manager role. Highlight your customer service experience and data analysis skills, as these are key for us at Valpak.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, use clear and concise language in your application. We want to see how you articulate your thoughts and ideas!
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled complex problems in the past. We love a proactive approach, so let us know how you’ve identified and implemented solutions.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Customer Focus
Make sure you understand the importance of a customer-focused approach in this role. Research Valpak's values and think about how you can demonstrate your ability to build strong relationships with clients during the interview.
✨Brush Up on Data Skills
Since the role requires strong data analysis skills, be prepared to discuss your experience with Excel and data manipulation. Consider bringing examples of how you've solved complex data problems in the past to showcase your analytical abilities.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating complex ideas in simple terms, as you may need to explain compliance regulations or data processes to customers who might not have a technical background.
✨Show Your Problem-Solving Ability
Think of specific instances where you've identified service development areas or improved processes. Be ready to share these examples to highlight your proactive, solution-oriented mindset that aligns with the continuous improvement culture at Valpak.
