EPR Account Manager (Global) in Stratford-upon-Avon

The EPR Account Manager (Global) plays a key role in the offering of Valpak’s International & Environmental Compliance Service. The key responsibility within this role is the account management of Valpak customers and their compliance overseas; this involves core activities such as advising on obligations under environmental legislation overseas, data manipulation and liaising with international compliance schemes in order to manage the customer’s compliance in that country. The International Data Account Manager is the first point of contact for the customer’s international compliance and data queries.

The candidate will be responsible for manipulating and collating final data submissions under a variety of different country regulations, including but not limited to, waste packaging, waste electrical and electronics (WEEE), waste batteries and textiles. They will quickly develop a good knowledge of the relevant environmental waste compliance regulations, ensuring that all international data obligations are met for accounts and the customer is compliant in all relevant countries. It is important that the candidate is confident with handling large data sets and ensuring data accuracy is to a high standard.

• Manage Allocated Accounts

• Provide excellent levels of customer service as the first point of contact
• Coordinate customer’s compliance in other countries, liaising with the relevant compliance schemes/authorities on their behalf
• Advise and update allocated accounts on compliance requirements which affect them in relevant countries
• Ensure the customer’s compliance requirements are met at all times
• First point of contact for phone calls and incoming emails from potential prospects

• Ensure that international compliance data is accurate and submitted on time
• Ensure data received from customer contains necessary information
• Become an expert in utilising in house software system (EPIC) including data input and analyses of weights information
• Manipulate data into relevant format for each country/regulation
• Use various tools to consistently check and improve on the accuracy of international data
• Use data skills to provide useful information for accounts such as swings analysis and trends

• Explaining & selling service to prospective clients
• Following up all leads and opportunities and attending sales meetings
• Undertake research into environmental legislation, developing a comprehensive understanding of the regulations
• Develop and maintain a good understanding of the requirements placed on organisations so that swift and accurate responses can be provided
• Understand legislation in order to manage companies’ compliance on their behalf and keep them updated with any potential changes which may affect them

• Completion of legal documentation, coordinating with various authorities, schemes and the client
• Make contact and maintain relationships with foreign compliance schemes/technical third parties
• Understand compliance requirements (often in multiple countries) and build relationships with key contacts
• Ensure diplomacy and professionalism to maximise third party relations
• Maintain up to date knowledge of EU and non EU regulations

• Proactively seek out opportunities to make efficiencies and further develop the service
• Inspect and advance current procedures
• Optimise data automation practices

• Experience and Skills

• Advanced IT skills, particularly Microsoft Excel (VBA or other coding knowledge desirable)
• Ability to quickly take on large quantities of technical information
• Excellent planning, scheduling and organization skills
• A customer focused approach
• Collaborative working style
• Solution orientated problem solving ability
• Excellent communication skills, both written and verbal
• A knowledge of analysing and manipulating large volumes of data is desirable
• An interest in environmental issues is desirable

• Educated to Degree Level

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• Car Allowance or company car scheme
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives