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- Tasks: Build strong client relationships and ensure top-notch service delivery.
- Company: Join a dynamic team at a leading fashion brand partner.
- Benefits: Enjoy competitive salary, 25 days leave, and birthday off!
- Why this job: Make a real impact on client satisfaction and career growth.
- Qualifications: Experience in account management and strong communication skills.
- Other info: Ongoing training and a supportive work environment await you.
The predicted salary is between 40000 - 45000 £ per year.
Do you have a natural flair for building and maintaining strong client relationships? Are you passionate about delivering a best‑in‑class service and going above and beyond to exceed customer expectations? This is a full‑time, permanent on‑site role, Monday to Friday, offering a salary of £40,000–£45,000. The position also includes a structured development plan, mentorship, and clear opportunities for career progression.
We are currently seeking a customer‑focused and driven individual to join our team as a Senior Account Manager at our Sheffield site. This is a fantastic opportunity to work alongside some well‑known, household fashion brands in a role where your efforts will have a direct impact on client satisfaction and long‑term success.
As our Senior Account Manager, you will act as the primary point of contact for our client, ensuring smooth communication, effective coordination and the successful delivery of services in line with customer agreements. Your ability to build trust, manage expectations and proactively address challenges will be key to maintaining a strong, productive relationship with the client. You will work cross‑functionally with internal teams to ensure client needs are fully understood and met, and that any issues are resolved quickly and professionally.
Key Responsibilities- Manage customer expectations confidently and professionally, always staying aligned with agreed service levels.
- Take ownership of invoice controls, ensuring all processes and materials are captured accurately and on time, as agreed with each customer.
- Represent the business in customer meetings both on‑site and off‑site, building strong relationships and driving engagement.
- Deliver clear, insightful monthly reports that break down KPIs and SLAs, backed by solid data analysis.
- Keep site operations fully informed with clear, accurate instructions that empower them to perform at their best.
- Work closely with the Site Planning Manager to ensure resource planning is aligned with customer forecasts and operational needs.
- You’ve worked in a similar role before, juggling multiple customers and keeping things running smoothly.
- Comfortable using IT systems to pull data, input info, and keep things up to date.
- You’re a strong communicator — whether it’s over email, phone, or face‑to‑face, you get the message across.
- You know your way around warehouse processes and understand the day‑to‑day of the operations.
- Experience in a 3PL environment is a big plus.
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.
We know that taking time to recharge is essential for your wellbeing. Alongside your 25 days of annual leave, you’ll also have the option to purchase additional days, giving you the flexibility to take the breaks you need, when you need them. And because we love celebrating our people, you’ll get your birthday off, completely on us - enjoy your special day, work‑free!
We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.
Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.
Senior Account Manager in Sheffield employer: Advanced Supply Chain Group
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at companies you're interested in. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Account Manager in Sheffield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client relationships shine through. We want to see how much you care about delivering top-notch service and exceeding expectations!
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on the details!
Be Clear and Concise: In your cover letter, get straight to the point. We appreciate clear communication, so make sure you articulate your skills and experiences without any fluff. Keep it professional but friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Senior Account Manager!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Clients
Before the interview, research the key clients the company works with, especially in the fashion sector. Understanding their needs and how the company supports them will show your genuine interest and help you discuss how you can contribute to maintaining those relationships.
✨Showcase Your Communication Skills
As a Senior Account Manager, strong communication is crucial. Prepare examples of how you've effectively communicated with clients in the past, whether through email, phone calls, or face-to-face meetings. This will demonstrate your ability to convey messages clearly and build rapport.
✨Be Data-Driven
Since the role involves delivering insightful reports backed by data analysis, come prepared with examples of how you've used data to drive decisions or improve client satisfaction. This will highlight your analytical skills and your understanding of KPIs and SLAs.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss these scenarios during the interview, as it will showcase your proactive approach to addressing issues and maintaining strong client relationships.