At a Glance
- Tasks: Build strong customer relationships and deliver outstanding service while managing queries effectively.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, discounts, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for growth and community engagement.
- Why this job: Make a real impact on sustainability while developing your career.
- Qualifications: Previous customer service experience and basic IT skills required.
The predicted salary is between 25000 - 30000 € per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change. As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Whether you’re starting your career or looking to take the next step, Reconomy Connect, Newark offers a dynamic, inclusive, and forward‑thinking workplace where your ideas matter and your work makes a difference.
About the role
- Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.
- Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.
- Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on.
- Manage your own daily workload with the support of regular one‑to‑ones with your direct manager.
- As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
- Maintain customer records and service details using Salesforce so information is accurate and up-to-date and can be used effectively throughout the business.
- Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements.
- Through this negotiation, you will secure competitive market rates and deliver back to our customer best in class service while maintaining company profit margins.
- You will gain and expand your knowledge of your client’s industry and that of the waste industry.
- You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
What we need from you
- You must have delivered outstanding customer service in a previous role.
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Math’s & English GCSE.
- Basic IT skills, being able to use Word, Excel, and PowerPoint.
Details: You will be based in Newark, Nottinghamshire at our Head Office location.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow‑up check‑ins to drive meaningful change.
Customer Services Executive in Newark on Trent employer: Advanced Supply Chain Group
Reconomy Connect in Newark is an exceptional employer that prioritises community, colleague development, customer satisfaction, and environmental sustainability. With a strong commitment to employee growth through training and support, alongside a dynamic and inclusive work culture, you will find your contributions valued and impactful. Enjoy a range of benefits including generous holiday allowances, health and wellbeing initiatives, and opportunities for community engagement, all while working towards a world without waste.
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Newark on Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their mission. Understanding their values and how they approach waste management will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Services Executive, you'll need to communicate effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit!
We think you need these skills to ace Customer Services Executive in Newark on Trent
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in delivering outstanding customer service. We want to see how you've effectively dealt with customer queries and built strong relationships in the past.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. This shows us that you understand our values and the role you're applying for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Be ready to share specific examples of how you've delivered outstanding service in the past. Think about situations where you went above and beyond for a customer, as this will show your commitment to the role.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer records, it’s a good idea to get familiar with its basic functions. If you have experience with it, prepare to discuss how you’ve used it effectively in previous roles. If not, consider watching a few tutorial videos to understand its features.
✨Demonstrate Your Problem-Solving Skills
Reconomy Connect values innovative solutions, so be prepared to discuss how you approach problem-solving. Think of a time when you faced a challenge in customer service and how you resolved it. Highlight your ability to investigate issues thoroughly and communicate effectively.
✨Show Your Passion for Sustainability
Since the company is focused on sustainability, express your interest in environmental issues during the interview. Share any personal experiences or initiatives you've been involved in that align with their mission. This will demonstrate that you’re not just looking for a job, but are genuinely interested in making a difference.
