At a Glance
- Tasks: Build relationships with customers and provide tailored waste solutions.
- Company: Join Reconomy Connect, a leader in sustainable resource management.
- Benefits: Enjoy competitive perks, discounts, and generous holiday allowances.
- Other info: Be part of a supportive team with opportunities for community engagement.
- Why this job: Make a real impact on sustainability while growing your career.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change. As part of our growing team in Bristol, you’ll join our dynamic and passionate colleagues who are all working toward one shared goal: a world without waste.
Specialising in providing tailored waste solutions to our extensive SME customer base.
Why Join Us?
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
You will join a close-knit team providing waste and recycling solutions to businesses across the UK. Developing relationships with our customers to provide an excellent service you will be their point of contact for all enquiries, mainly via email but some calls will be expected, using problem solving skills to resolve issues and organisation to ensure services run smoothly. As you develop your understanding of your customers’ needs you will be able to identify new sales opportunities with them, we will help you to learn the industry and our products and services, while a good numeracy ability will underpin this. You’ll need to enjoy working as part of a team both with your immediate team as well as working with colleagues across the business such as assisting Account Managers with mobilising new contracts. A good ability with IT to ensure efficient use of the computer systems used to manage customer interactions and good communication both written and verbally. We really are one big team, both to get the job done through the day but we also enjoy spending time together away from the office, whether joining in with a team activity, fund raising or celebrating a team achievement there will be opportunities to get involved.
What we need from you
- Experience in customer service, whether that be in an office, retail or hospitality.
- Comfortable with working under pressure in a fast-paced environment.
- Effective communication skills both written and verbal.
- IT Literate, a good ability with Microsoft programmes such as Word, Excel, Outlook and Teams.
- Good attention to detail to ensure accuracy when placing orders.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.
Customer Account Executive in Hemel Hempstead employer: Advanced Supply Chain Group
At Advanced Supply Chain Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters continuous growth and development. Located in Sheffield, our team enjoys a hybrid working model, generous annual leave, and enhanced family benefits, all while working with cutting-edge technology in a dynamic environment. Join us to make a meaningful impact in the supply chain industry and enjoy a fulfilling career where your contributions are valued and celebrated.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advanced Supply Chain Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advanced Supply Chain Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advanced Supply Chain Group:Your cover letter is your chance to shine! Tell us why you want to work at Advanced Supply Chain Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advanced Supply Chain Group!
How to prepare for a job interview at Advanced Supply Chain Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
