At a Glance
- Tasks: Be the go-to person for customer support and keep everything running smoothly.
- Company: Join Ecofficiency, a leader in sustainable waste management and recycling.
- Benefits: Enjoy competitive perks, including discounts, health support, and generous holiday.
- Other info: Dynamic role with opportunities for growth and community engagement.
- Why this job: Make a real difference in customer service while promoting sustainability.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Ecofficiency is a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. We deliver industry-leading soil classification through our testing kits and state-of-the-art mobile SiteLab. Founded on the principle of best practice, we employ innovative methods to minimise environmental impact, all supported by EcoIntelligence - our online management portal that provides complete visibility of reporting and performance.
With extensive experience across the waste management industry, we understand what our customers need to meet their business objectives in today’s competitive market. Our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
As Sales and Service Coordinator in our Infrastructure team, you’ll be the first point of contact for customers and the person who keeps everything running smoothly behind the scenes. Your work will help ensure our clients receive exceptional service every day.
In this role, you will:
- Customer support & relationship management: Be the first point of contact for incoming calls. Proactively manage customer accounts, check in regularly, and ensure service satisfaction. Resolve issues and complaints quickly, meeting customer KPIs and delivering excellent service. Call new sites on delivery day to introduce our service.
- Enquiry handling: Log new enquiries with full job details. Add products, raise quotes, check rates, and send to customers. Chase outstanding quotes for ad-hoc services.
- Order processing: Confirm order accuracy, add order numbers, and book initial deliveries. Ensure suppliers receive and acknowledge all bookings.
- Exchanges & site movements: Log and book exchanges, off-hires, and extra sitings. Close contracts when sites end.
- Ad-hoc duties: Resolve site issues to avoid extra charges and notify customers within 24 hours if charges apply. Prioritise and chase hot/problem sites. Chase non-moving skips, clear invoice queries, log service issues, and follow up with transport when needed.
Working hours for this role are 42.5, Monday to Friday. You will work full-time in the Doncaster office, so you will need to live within a reasonable distance to travel to DN9 3GA.
What we need from you:
- Delivered outstanding customer services in a previous role.
- Excellent communication skills and phone manner.
- Strong organisational skills and time management.
- You will need to be able to work in a fast-paced environment accurately, with good attention to detail, so that your customers always get a high quality service.
- Ability to work to deadlines.
- Be able to negotiate and identify business opportunities.
- Enthusiastic, driven and determined.
- Confident with Microsoft Office programmes and ability to adapt to new systems.
- The ability to work on your own and manage your time effectively.
What we offer:
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising with service, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Sales and Service Coordinator - Infrastructure in Finningley employer: Advanced Supply Chain Group
Ecofficiency is an exceptional employer located in Doncaster, dedicated to fostering a supportive and growth-oriented work environment. With a strong emphasis on employee wellbeing, we offer comprehensive benefits including financial perks, health support, and generous holiday allowances, all while promoting community engagement and sustainability. Join us to be part of a team that values your contributions and invests in your professional development, ensuring you thrive in your role as a Sales and Service Coordinator.
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Service Coordinator - Infrastructure in Finningley
✨Tip Number 1
Get to know the company inside out! Research Ecofficiency's values and services, especially their commitment to sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Sales and Service Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and refine your phone manner.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved customer issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Ecofficiency team!
We think you need these skills to ace Sales and Service Coordinator - Infrastructure in Finningley
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, as this role is all about keeping our clients happy!
Be Organised and Detail-Oriented:In your application, give examples of how you manage your time and stay organised. We love candidates who can juggle multiple tasks while paying attention to the little details that make a big difference.
Communicate Clearly:Your written application should reflect your excellent communication skills. Use clear and concise language, and don’t forget to show a bit of your personality – we’re looking for someone enthusiastic and driven!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Stuff
Before the interview, make sure you understand Ecofficiency's services and values. Familiarise yourself with their approach to waste management and recycling, especially in construction and demolition. This will help you demonstrate your genuine interest and align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Sales and Service Coordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've delivered outstanding customer service or resolved issues effectively. Highlight your communication skills and how you manage relationships.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time in a fast-paced environment. You could share specific tools or methods you use to stay organised and ensure accuracy in your work.
✨Be Enthusiastic and Driven
Ecofficiency values enthusiasm and determination. During the interview, convey your passion for sustainability and your eagerness to contribute to their mission. Share your career goals and how this position aligns with your aspirations, showing that you're not just looking for any job, but this job.
