At a Glance
- Tasks: Manage customer accounts and ensure compliance with environmental regulations while providing excellent service.
- Company: Join Valpak, the UK's leading provider of environmental compliance, committed to sustainability.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and wellness initiatives.
- Other info: Opportunities for career growth and participation in an annual bonus scheme.
- Why this job: Make a positive impact on the environment while developing your skills in a supportive team.
- Qualifications: Strong communication skills, customer service experience, and proficiency in data analysis.
The predicted salary is between 27500 - 29500 £ per year.
Department: Customer Experience
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Data Team Manager
Compensation: £27,500 - £29,500 / year
Description
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste‑free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe. Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
About the role
The Account Manager role is dual-focused, with some aspects requiring a strongly customer‑focused outlook and excellent communication skills. While other aspects need a data-focused, problem‑solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts. The Account Manager should be a highly motivated, pro‑active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.
What will I be doing?
The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance. Managing a portfolio of accounts and being the dedicated point of contact, you will:
- Have a customer focused approach that builds a strong working relationship with the customer, and provides excellent customer service
- Use your excellent communication skills to: Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments
- Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
- Deepen your understanding of the customer requirements and the industries they operate in
- Utilise your strong data analysis and excel background to: Articulate complex data problems/processes back to customers in a way that is easy to understand
- Manipulate and analyse large volumes of data
- Be proactive and pose a solution oriented problem solving ability to identify service development areas, supporting a culture of continuous improvement
- Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
- Be resilient to high volumes of communication and deadlines
What we need from you
- Excellent written and verbal communication skills
- A customer focused approach
- Ability to quickly take on large quantities of technical information
- Advanced IT skills, particularly Microsoft Excel
- Solution oriented problem‑solving ability
- Collaborative working style
- Excellent planning, scheduling and organization skills
- Full UK driving licence
- Educated to degree level or equivalent
What we offer
- Dual Location / Hybrid worker Status
- Participation in our annual Incentive Plan (VIP) - up to 10% bonus
- 25 days annual leave plus bank holidays, volunteering day and your birthday off!
- Option to buy and sell up to 9 days annual leave
- Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
- Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
- Pension scheme up to 8% employer contribution
- Access to reward & discount platform
- Wellbeing initiatives
EPR Account Manager (UK) employer: Advanced Supply Chain Group
Valpak is an exceptional employer that prioritises a supportive work culture and employee well-being, making it an ideal place for those passionate about environmental compliance. Located in Stratford-Upon-Avon, the company offers a range of benefits including a competitive salary, generous annual leave, and opportunities for professional growth within a collaborative team environment. With a commitment to sustainability and community contribution, Valpak empowers its employees to make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EPR Account Manager (UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advanced Supply Chain Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advanced Supply Chain Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace EPR Account Manager (UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advanced Supply Chain Group:Your cover letter is your chance to shine! Tell us why you want to work at Advanced Supply Chain Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advanced Supply Chain Group!
How to prepare for a job interview at Advanced Supply Chain Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
