At a Glance
- Tasks: Build strong customer relationships and deliver outstanding service while managing queries effectively.
- Company: Join Reconomy Connect, a leader in sustainable waste management with a community-focused culture.
- Benefits: Enjoy competitive perks, health support, generous holidays, and career growth opportunities.
- Other info: Be part of a passionate team working towards a world without waste.
- Why this job: Make a real impact on sustainability while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience, GCSEs in Maths and English, and basic IT skills.
The predicted salary is between 25000 - 30000 € per year.
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market‑leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change.
As part of our experienced team in Newark, you’ll join over 100 colleagues who are all working toward one shared goal: a world without waste. We do this by building strong customer relationships, understanding business challenges and creating tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Whether you’re starting your career or looking to take the next step, Reconomy Connect, Newark offers a dynamic, inclusive, and forward‑thinking workplace where your ideas matter and your work makes a difference.
About the role
- Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.
- Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.
- Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on.
- Manage your own daily workload with the support of regular one‑to‑ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
- Maintain customer records and service details using Salesforce so information is accurate and up-to-date and can be used effectively throughout the business.
- Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and deliver back to our customer best in class service while maintaining company profit margins.
- You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
What we need from you
- You must have delivered outstanding customer service in a previous role.
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Math’s & English GCSE.
- Basic IT skills, being able to use Word, Excel, and PowerPoint.
Details: You will be based in Newark, Nottinghamshire at our Head Office location.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow‑up check‑ins to drive meaningful change.
Customer Services Executive employer: Advanced Supply Chain Group
Reconomy Connect in Newark is an exceptional employer that prioritises community, colleague development, customer satisfaction, and environmental sustainability. With a strong commitment to employee growth through training and support, alongside a dynamic and inclusive work culture, you will find your contributions valued as you help drive meaningful change in waste management. Enjoy generous benefits including a competitive pension scheme, health and wellbeing initiatives, and opportunities for community engagement, all while working towards a world without waste.
Contact Detail:
Advanced Supply Chain Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Reconomy Connect on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Services Executive role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the job, but also in making a difference in waste management and sustainability.
✨Tip Number 3
Practice your communication skills! Since the role involves effective communication with customers and partners, consider doing mock interviews with friends or family to refine your responses and build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Reconomy Connect.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services Executive role. Highlight your previous experience in delivering outstanding customer service and how it aligns with our values at Reconomy Connect.
Showcase Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your written application. Demonstrate your ability to convey information effectively, as this will be crucial in building strong relationships with our partners.
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've dealt with customer queries in the past. We want to see your proactive attitude and how you take ownership of challenges to deliver exceptional service.
Apply Through Our Website:We encourage you to submit your application through our website. This way, you can ensure that your application reaches us directly and stands out in our recruitment process!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share specific examples of how you've delivered outstanding service in the past. Think about situations where you went above and beyond for a customer, as this will show your commitment to the role.
✨Familiarise Yourself with Salesforce
Since you'll be using Salesforce to manage customer records, it’s a good idea to have a basic understanding of how it works. If you can, try to get some hands-on experience or watch tutorials online to feel more confident discussing it during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you handle customer queries and resolve issues. Think of a time when you faced a challenging situation and how you navigated it. This will highlight your ability to take ownership and deliver effective solutions.
✨Align with Their Values
Reconomy Connect values community, colleagues, customers, and the environment. Be ready to talk about how your personal values align with theirs. Share any experiences that demonstrate your commitment to sustainability and teamwork, as this will resonate well with them.
