At a Glance
- Tasks: Provide top-notch customer service and support for our members via phone and email.
- Company: Join Valpak, a leader in environmental compliance solutions.
- Benefits: Enjoy hybrid working, bonuses, enhanced holidays, and wellness perks.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference for our customers.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
The predicted salary is between 26500 - 27250 £ per year.
We are seeking a Customer Advisor to join our team at Valpak on a contract basis. This role will commence at the beginning of August and run for an initial four week period.
The Customer Advisor is key to the delivery of Valpak’s core business, compliance solutions. The role requires an ability to learn quickly, keep calm under pressure and provide excellent and efficient customer service. The Customer Advisor role is predominantly office based, working as part of a team alongside environmental compliance advisors as the initial point of contact for our members and other customers, providing the required level of response, in a professional and efficient manner. As part of the role, there will be the opportunity to get actively involved in a variety of projects. The Customer Advisor will have ‘hands on’ customer contact experience, have excellent customer focus and outstanding interpersonal skills. The Customer Advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.
Key Responsibilities
- Act as a first point of contact for all incoming member queries via the phones and through emails
- Develop a rapport with other departments within the business to ensure outstanding member service is delivered at all times
- Manage our complaints and compliments process
- Champion the customer
- Promote Valpak’s service offering
- Be fully aware of Valpak’s service offering, identifying and sourcing leads and ensuring leads are handed over to the appropriate team/person
- Confidently handle calls from prospective members or other customers
- Obtain contact details of prospect customers from various sources
- Contact customers to follow up on initial interaction and ask questions to understand customer requirements and suitability for our services
- Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems
- Perform general administrative duties, including overseeing reservations for events and the company’s main email inbox
Skills, Knowledge & Expertise
- Ability to manage and prioritise own workload, and to multi-task
- IT Literate: Word, Excel, PowerPoint
- Strong communication and negotiation skills
- Polite and professional at all times
- Customer focused with drive to provide the highest level of customer satisfaction
- Positive, proactive, enthusiastic and approachable
- Excellent interpersonal skills
- Flexibility and adaptability
Job Benefits
- Hybrid working available, happy to talk flexible working
- Up to 10% bonus
- Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
- Critical illness, Life assurance & disability income protection
- Option to join private medical insurance, subsidised gym membership, and bike to work scheme
- Contributory pension scheme
- Wellbeing initiatives and support including Wellbeing App access
- MyPerks discounts platform
Customer Advisor employer: Advanced Supply Chain Group
Valpak is an exceptional employer located in the picturesque Stratford-Upon-Avon, offering a supportive and dynamic work environment for Customer Advisors. With a strong emphasis on employee wellbeing, we provide flexible working options, a generous holiday scheme, and numerous growth opportunities through involvement in diverse projects. Our culture fosters teamwork and positivity, ensuring that every team member feels valued and empowered to deliver outstanding customer service.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Advanced Supply Chain Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Advanced Supply Chain Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Advanced Supply Chain Group.
How to prepare for a job interview at Advanced Supply Chain Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Advanced Supply Chain Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Advanced Supply Chain Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
