At a Glance
- Tasks: Support staff and customers through our helpdesk, troubleshoot issues, and maintain IT systems.
- Company: Join Advanced Supply Chain Group, a tech-driven company focused on innovation and sustainability.
- Benefits: Enjoy a competitive salary, hybrid working, 25 days leave plus your birthday off, and ongoing training.
- Other info: Collaborative culture with opportunities for career growth and a focus on work/life balance.
- Why this job: Make a real impact in a supportive team while growing your tech skills in a dynamic environment.
- Qualifications: Experience in IT support, excellent communication skills, and a full UK driving licence required.
The predicted salary is between 25000 - 30000 £ per year.
Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
We are a technology-led business, and an in-house team delivers our IT capability. This includes infrastructure, software development, testing, project management, business analysts, and implementation teams. Our department’s role is to deliver, manage, and support IT services and solutions to the group. As the IT Support team, our responsibility is to ensure that all users have the best possible experience with the technology we use to deliver business-critical services to our customers.
As an IT Support Technician at Advanced Supply Chain, you will hold a diverse role with the opportunity to engage in all facets of IT. You will join a team responsible for implementing new projects and providing ongoing support for the business’s IT services. You'll split your week across our Bradford and Sheffield sites, typically spending three days in Bradford and two days in Sheffield, with a salary of between £25,000 and £30,000.
As part of a global IT support function, the UK North Team consists of 7 members who support 5 core ASC sites across the UK and Germany.
What You'll be doing:
- Being part of a team providing support for our staff and customers through our helpdesk system
- Taking ownership of IT requests and issues
- Diagnosing and troubleshooting issues and identifying solutions
- Providing local support of endpoint devices, including laptops/PCs, tablets and hand-held devices, printers and scanners, and telephones
- Administering Active Directory and Microsoft Office 365 environments
- Maintaining documentation and contributing to new operating procedures to improve the service we provide
- Procuring IT equipment
What we need from you:
- Experience in a similar IT Support role
- The ability to work with end-users and customers
- Excellent communication skills with users
- The ability to support desktop equipment, mobile devices and printers
- MS Office 365 support, including SharePoint
- The ability to diagnose, troubleshoot and escalate technical issues
- Experience providing remote desktop support
- A full UK driving licence
What we offer:
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.
We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, an extra day off for your birthday and we offer the option to purchase additional days—giving you flexibility to take the breaks you need.
We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.
Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.
Hybrid IT Support Technician – Grow Your Tech Impact in Bradford employer: Advanced Supply Chain Group
At Advanced Supply Chain Group, we pride ourselves on being an exceptional employer that fosters a supportive and collaborative work culture. Our commitment to employee growth is evident through comprehensive onboarding and ongoing training opportunities, ensuring you can thrive in your role as an IT Support Technician. With a hybrid working model, generous leave policies, and a focus on work-life balance, we create an environment where you can make a meaningful impact while enjoying the benefits of a fulfilling career in Bradford.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid IT Support Technician – Grow Your Tech Impact in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advanced Supply Chain Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advanced Supply Chain Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advanced Supply Chain Group!
✨Direct Apply to Advanced Supply Chain Group
Let's not forget to apply directly through the Advanced Supply Chain Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Hybrid IT Support Technician – Grow Your Tech Impact in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advanced Supply Chain Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advanced Supply Chain Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advanced Supply Chain Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
