At a Glance
- Tasks: Support customers with outstanding service and manage daily operations effectively.
- Company: Join Reconomy Connect, a leader in sustainable waste management.
- Benefits: Enjoy competitive perks, discounts, and a focus on wellbeing.
- Other info: Hybrid working options and opportunities for community engagement.
- Why this job: Make a real impact in sustainability while growing your career.
- Qualifications: Enthusiastic, organised, and customer-focused individuals are welcome.
The predicted salary is between 30000 - 40000 £ per year.
Department: Customer Experience
Employment Type: Fixed Term - Full Time
Location: Telford
Reporting To: Jack Walker
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management. With over 30 years of experience, we combine cutting-edge technology with the power of people to deliver bespoke, end-to-end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals - while driving real change.
The Head Office of the Recycling Loop, in Telford you’ll join over 300 colleagues who are all working toward one shared goal: a world without waste. Specialist teams with extensive experience in sectors such as House Building, Construction, Manufacturing, Retail and Hospitality build strong customer relationships, understand business challenges and create tailored, innovative waste management solutions.
Why Join Us?
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the role
As an Account Coordinator in our Construction & Infrastructure team, you will work closely with our customers to deliver outstanding service. You’ll ensure day-to-day operations run smoothly through effective organisation and prioritisation of your workload while managing ad-hoc queries and solving problems to create good outcomes today and even better outcomes for the future. Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.
- Build and maintain relationships with a set customer base.
- Respond efficiently to customer requests via phone or email in line with departmental KPIs.
- Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
- Process customer purchase orders accurately and manage spend according to specific requirements.
- Review Site Waste Appraisals, taking action on identified opportunities and optimisations.
- Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
- Collaborate with Reconomy field-based teams to deliver improved commercial and environmental performance.
- Maintain up-to-date knowledge of sector products, services, and industry trends to benefit our customers.
- Record, update, and maintain customer data and interactions using Salesforce.
Additional information
This is a fixed-term role for 12 months to provide maternity leave cover. Working hours: 7.5 hours per day (shifts between 07:25–17:25) on a rota basis, with a one-hour lunch break. Rotas are provided in advance to give you plenty of notice. Hybrid working: May be available following successful completion of the probation period, with a minimum of 3 days in the office and the potential to work up to 2 days from home. Saturday shifts: Following a 3-month probation period, you will be required to work occasional Saturday shifts (8:00–12:00) on a rota basis. These are paid as overtime.
What we need from you
- Enthusiastic and customer-focused, with a drive to deliver exemplary service.
- Organised and proactive in managing workloads.
- Creative problem-solver with the confidence to suggest effective solutions.
- A team player who supports colleagues, whether in the same room or a different department.
- Results-oriented, aiming for satisfied customers and achievement of KPIs.
- Motivated for success, whether that’s personal career growth or team achievements.
- Competent with using Microsoft Office.
What we offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Account Coordinator C&I employer: Advanced Supply Chain Group
At Reconomy Connect, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Telford where over 300 dedicated colleagues collaborate towards a sustainable future. We invest in our employees' growth and wellbeing through comprehensive training, generous benefits, and a commitment to community engagement, ensuring that every team member feels valued and empowered to make a meaningful impact in the world of waste management.
Contact Details:
Advanced Supply Chain Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator C&I
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Reconomy Connect and their approach to waste management. This will help you tailor your answers and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Account Coordinator and be ready to share examples of your past experiences.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Reconomy Connect values enthusiasm and a customer-focused attitude, so don’t be afraid to show your passion for delivering great service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Coordinator C&I
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service and sustainability shine through. We want to see that you’re excited about the role and how you can contribute to our mission of creating a world without waste.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we do at Reconomy Connect!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and experiences. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advanced Supply Chain Group
✨Know Your Stuff
Before the interview, make sure you understand Reconomy Connect's mission and values. Familiarise yourself with their approach to waste management and sustainability. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Customer Focus
As an Account Coordinator, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you’ve turned challenges into positive outcomes.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage your workload effectively. You might want to share specific tools or methods you use to prioritise tasks and ensure smooth operations, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in the Construction & Infrastructure sector, or how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
