Senior Client Development Director in Bradford

Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.

We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. You’ll work closely with some of the world’s best-known global eCommerce fashion brands, owning the part of their customer journey that truly matters: returns. These are established partnerships — your role is to nurture them, strengthen them, and unlock more value across our 3PL network.

As Client Development Director, you’ll lead a portfolio of high-profile fashion clients, overseeing returns operations across multiple warehouses. It’s about deepening relationships, expanding services, and helping customers overcome operational challenges as their volumes and ambitions grow. As a trusted senior contact, you’ll support clients through peak, drive continuous improvement, and work closely with operations, solutions design, and finance to turn issues into opportunities — driving service excellence, incremental revenue, and true long-term partnerships.

This is a full-time, permanent role offering hybrid working, with site presence at our Bradford (BD12) location. The package includes a salary of £95,000–£105,000, car allowance, and an opportunity to earn a bonus, alongside a structured development plan with clear opportunities for progression.

• Develop and deliver long-term client strategies that drive retention, sustainable growth, and profitability.
• Lead strategic business reviews, QBRs, and joint planning sessions to align priorities and identify future opportunities with key customers.
• Act as the senior escalation point for high-impact customer issues, ensuring timely resolution and protecting long-term relationships.
• Represent the voice of the customer internally, balancing customer needs with operational capability and commercial objectives.
• Align cross-functional teams around shared customer outcomes, service excellence, and commercial goals.

You bring proven experience in a similar senior commercial or client-facing role, ideally within a comparable environment and customer base. You have a strong commercial mindset, with a clear understanding of revenue generation, cost management, and key financial metrics, using this insight to drive sustainable growth and profitability. A customer-centric leader, you put client experience and insight at the heart of decision-making, building long-term value, trust, and loyalty.

But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential. We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff. Alongside your 25 days of annual leave, you’ll also have the option to purchase additional days, giving you the flexibility to take the breaks you need, when you need them. And because we love celebrating our people, you’ll get your birthday off, completely on us - enjoy your special day, work-free! New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments. Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future. You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.