At a Glance
- Tasks: Provide IT support and troubleshoot issues for staff and customers.
- Company: Join Advanced Supply Chain Group, a leader in innovative supply chain solutions.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a supportive team culture.
- Other info: Great career growth opportunities and ongoing training to develop your skills.
- Why this job: Make a real impact by enhancing user experiences with technology.
- Qualifications: Experience in IT support and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Application Deadline: 26 June 2026
Department: Technology
Employment Type: Permanent - Full Time
Location: Bradford
Reporting To: Simon Butterfield
Compensation: £25,000 - £30,000 / year
Overview
Advanced Supply Chain Group offers a comprehensive end‑to‑end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value‑added services. By utilizing our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and streamline existing processes, providing a service that is “Better, Faster, Cheaper” than our competitors. Our core values drive everything we do: we promote a supportive environment for colleagues, deliver exceptional service to customers, contribute to the community, and work towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we’d love to have you on our team.
About the Role
We are a technology‑led business with an in‑house team that delivers our IT capability, including infrastructure, software development, testing, project management, business analysis, and implementation. Our department’s role is to deliver, manage, and support IT services and solutions to the group. As part of the IT Support team, your responsibility is to ensure all users have the best possible experience with the technology that supports business‑critical services. As an IT Support Technician at Advanced Supply Chain, you’ll work across our Bradford and Sheffield sites, typically spending three days in Bradford and two days in Sheffield. The role is part of a global IT support function, with the UK North Team consisting of seven members who support five core ASC sites in the UK and Germany.
What You’ll Be Doing
- Provide support for staff and customers via our helpdesk system.
- Take ownership of IT requests and issues.
- Diagnose and troubleshoot problems, identifying solutions.
- Deliver local support for endpoint devices, including laptops/PCs, tablets, hand‑held devices, printers, scanners, and telephones.
- Administer Active Directory and Microsoft Office 365 environments.
- Maintain documentation and contribute to new operating procedures.
- Procure IT equipment.
What We Need From You
- Experience in a similar IT Support role.
- Ability to work with end‑users and customers.
- Excellent communication skills with users.
- Ability to support desktop equipment, mobile devices, and printers.
- Experience with MS Office 365 support, including SharePoint.
- Ability to diagnose, troubleshoot, and escalate technical issues.
- Experience providing remote desktop support.
- A full UK driving licence.
What We Offer
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one, with ongoing training and development to sharpen your skills and reach your full potential. We support a healthy work‑life balance with a hybrid working model for office staff. Included in your benefits are 25 days annual leave, an extra day off on your birthday, and the option to purchase additional days. Our enhanced maternity package offers six months of full pay, and new dads and partners receive two weeks full paternity pay. You can plan for the future with a salary sacrifice pension scheme, reducing your tax overall. We foster a collaborative, open, and supportive team environment.
IT Helpdesk Technician in Bradford employer: Advanced Supply Chain Group Ltd
At Advanced Supply Chain Group, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and well-being. As an IT Helpdesk Technician in Bradford, you'll benefit from a comprehensive onboarding experience, ongoing training, and a hybrid working model that promotes a healthy work-life balance, alongside generous leave policies and a competitive salary package. Join us to make a meaningful impact while working with a dedicated team committed to delivering innovative solutions in supply chain management.
Contact Details:
Advanced Supply Chain Group Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Advanced Supply Chain Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Advanced Supply Chain Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Advanced Supply Chain Group Ltd!
✨Direct Apply to Advanced Supply Chain Group Ltd
Let's not forget to apply directly through the Advanced Supply Chain Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk Technician in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Advanced Supply Chain Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Advanced Supply Chain Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Advanced Supply Chain Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
