At a Glance
- Tasks: Support and maintain cloud systems, ensuring smooth operations in a Microsoft Azure environment.
- Company: Join Advanced Solutions International, a global leader in innovative software for not-for-profits.
- Benefits: Enjoy generous paid time off, wellness benefits, and flexible remote working options.
- Other info: Be part of a dynamic team focused on collaboration and continuous improvement.
- Why this job: Make a real difference by helping organisations thrive with cutting-edge technology solutions.
- Qualifications: 3-5 years of IT/cloud experience and strong skills in Microsoft Azure administration.
The predicted salary is between 35000 - 45000 £ per year.
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing
- Supporting/administering/maintaining all Hosting customer systems as appropriate (Microsoft Azure)
- Supporting/administering/maintaining all Hosting customer backup/restore processes
- Supporting/administering/maintaining Hosting infrastructure monitoring systems
- Supporting/administering/maintaining all system security related issues
- Maintaining iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
- Azure Automation
- User account administration for all Hosting customers
- Azure SQL database management/administration activities for Hosting customers as necessary
- SQL Managed Instance management/administration activities for Hosting customers as necessary
- SQL Server database management/administration activities for Hosting customers as necessary
- Upgrading iMIS implementation to latest release as necessary
- Supporting ASI initiatives as necessary/required
- Administering Hosting Issues Management queue as necessary
- Participating in quarterly Departmental and Corporate BSC reviews
- Managing attainment of personal BSC initiatives
- Completing yearly professional development initiatives
- Mentoring team members as necessary
- Addressing Hosting Issues Management queue items in a timely fashion and close as required
- Participating in Hosting On Call program
- Performing other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Microsoft Azure Administration
- iMIS systems management experience
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Azure SQL administration skills
- Azure Automation
- Zendesk Ticketing system
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
Benefits
- Generous Paid Time Off
- Optional Private Medical Insurance
- Wellness Benefits
- Retirement Pension Plan
- Opportunities for Professional Growth and Development
- Volunteer Time Off
- Study Leave
- Flexible remote working
Join our team and positively impact thousands of ASI customers around the world!
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at hrdept@advsol.com.
Cloud Services Support Analyst employer: Advanced Solutions International
At Advanced Solutions International, we pride ourselves on being an exceptional employer, offering a vibrant remote work culture that prioritises collaboration and continuous improvement. Our commitment to employee growth is evident through our comprehensive benefits package, including generous paid time off, wellness benefits, and opportunities for professional development, all designed to empower our team members to thrive in their roles while making a meaningful impact on not-for-profits worldwide.
Contact Details:
Advanced Solutions International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Services Support Analyst
✨Tip Number 1
Network, network, network! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have a lead on that perfect Cloud Services Support Analyst role.
✨Tip Number 2
Brush up on your Azure skills! Make sure you can confidently talk about your experience with Microsoft Azure and iMIS systems. Being able to showcase your technical know-how will definitely set you apart.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle common scenarios in cloud support. Practising your responses can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud Services Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Services Support Analyst role. Highlight your relevant experience with Microsoft Azure and any iMIS systems management you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and experience in a fast-paced tech environment.
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills, especially around Azure SQL administration and Azure Automation. We love seeing candidates who can demonstrate their expertise in these areas, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to assess your application properly. Let’s get started!
