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- Tasks: Support and maintain cloud systems, ensuring smooth operations in a Microsoft Azure environment.
- Company: Join Advanced Solutions International, a global leader in innovative software for not-for-profits.
- Benefits: Enjoy generous paid time off, wellness benefits, and flexible remote working options.
- Other info: Be part of a dynamic team focused on collaboration and continuous improvement.
- Why this job: Make a real impact by helping organisations thrive with cutting-edge technology solutions.
- Qualifications: 3-5 years of IT/cloud experience and strong skills in Microsoft Azure administration.
The predicted salary is between 35000 - 45000 £ per year.
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We are looking for a skilled Cloud Services Support Analyst who is responsible for installation, configuration, administration, and maintenance of networks, and computer systems. Provide technical support and troubleshoot problems on Hosting customer’s systems as appropriate in a Microsoft Azure hosting environment.
What you’ll be doing:
- Support/administer/maintain all Hosting customer systems as appropriate (Microsoft Azure)
- Support/administer/maintain all Hosting customer backup/restore processes
- Support/administer/maintain Hosting infrastructure monitoring systems
- Support/administer/maintain all system security related issues
- Maintain iMIS knowledge to effectively support and upgrade Hosting customer’s iMIS systems as necessary
- Azure Automation
- User account administration for all Hosting customers
- Azure SQL database management/administration activities for Hosting customers as necessary
- SQL Managed Instance management/administration activities for Hosting customers as necessary
- SQL Server database management/administration activities for Hosting customers as necessary
- Upgrade iMIS implementation to latest release as necessary
- Support ASI initiatives as necessary/required
- Administering Hosting Issues Management queue as necessary
- Participate in quarterly Departmental and Corporate BSC reviews
- Manage attainment of personal BSC initiatives
- Complete yearly professional development initiatives
- Mentor team members as necessary
- Address Hosting Issues Management queue items in a timely fashion and close as required
- Participate in Hosting On Call program
- Other duties as assigned by Manager, Hosting Operations, Global Director of Technical Support or Senior Management
What we want you to have:
- 3-5 years of IT/Cloud experience delivering and supporting technology solutions
- Microsoft Azure Administration
- iMIS systems management experience
- Good oral, written, analytical, and people skills
- Ability to work independently in a fast-paced technology environment
- Azure SQL administration skills
- Azure Automation
- Zendesk Ticketing system
- Understanding of ASP .NET and related technologies
- Understanding of IIS technologies
- Understanding of virtualization technologies
- Strong Microsoft operating system and applications knowledge
- Basic iMIS knowledge
- Some after hours and weekend work is required to support product upgrades and on call Hosting support.
What we offer:
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation:
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. The current estimated compensation range for this role is £35,000-£45,000. Compensation may vary for candidates in other locations.
Benefits:
- Generous Paid Time Off
- Optional Private Medical Insurance
- Wellness Benefits
- Retirement Pension Plan
- Opportunities for Professional Growth and Development
- Volunteer Time Off
- Study Leave
- Flexible remote working
Join our team and positively impact thousands of ASI customers around the world!
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department.
Cloud Services Support Analyst in Liverpool employer: Advanced Solutions International, Inc.
Contact Detail:
Advanced Solutions International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Services Support Analyst in Liverpool
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at ASI or similar companies. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills, especially around Microsoft Azure and iMIS systems. Practice common interview questions and scenarios related to cloud services support to show you're ready to tackle real-world problems.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the responsibilities of a Cloud Services Support Analyst.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ASI.
We think you need these skills to ace Cloud Services Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Services Support Analyst role. Highlight your relevant IT and Cloud experience, especially with Microsoft Azure and iMIS systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills clearly. Mention your experience with Azure SQL administration, Azure Automation, and any other relevant technologies. We’re keen on candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Advanced Solutions International, Inc.
✨Know Your Azure Inside Out
Make sure you brush up on your Microsoft Azure knowledge before the interview. Be ready to discuss your experience with Azure administration, including any specific projects you've worked on. This will show that you're not just familiar with the platform but can also apply your skills effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, especially in a cloud environment. Think about specific challenges you faced and how you resolved them. This will demonstrate your analytical skills and ability to work independently in a fast-paced tech setting.
✨Familiarise Yourself with iMIS Systems
Since iMIS systems management is part of the role, make sure you have a solid understanding of how these systems work. If you have prior experience, be ready to share insights on upgrades or maintenance tasks you've performed. If not, do some research to get a basic grasp of its functionalities.
✨Prepare for Team Dynamics
Given the collaborative culture at ASI, think about how you can contribute to team success. Be prepared to discuss your mentoring experiences or how you've supported colleagues in the past. This will highlight your people skills and your ability to thrive in a team-oriented environment.